Audrey Sylvestre-bru - Hotel Revenue Management & Digital Marketing - Trilingual

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Resume created on DoYouBuzz

Skills

Revenue & distribution strategies (Booking engines, GDS, OTA...)
Tools: Channel managers, Synxis, RFPs & Consortia platforms (Lanyon, Prologdic, etc.)
Consulting to Hotels

Community management
Facebook Ads campaigns, Google Adwords campaigns
Content writing

Excellent time management skills and ability to multi-task and prioritize work
Excellent written and verbal communication skills
Strong organizational and planning skills
Staff hiring and training
Attention to detail and problem solving skills
Proficient in MS Office

Native French, C1/C2 level in English, B1/B2 Level in Spanish
Working experience in Australia, Asia, Spain and Caribbean islands

Experiences

Offsite SEO and E-reputation: Definition and set up of the SEO strategy of different brands + Reporting/Analyze.
Social media: Managing multiple profiles on Facebook, Twitter, Instagram, LinkedIn and Pinterest. Facebook Ads campaigns
Content marketing and Onsite SEO: Managing more than 20 blogs and websites under Wordpress. SEO onsite optimizations on money sites and Private blogs Network. Trained a team of 4 about SEO copywriting
Customer support: Replies on social media/Trustpilot and coaching the customer support team about proper communication with customers

Writing mainly blog articles and product descriptions
Creation of blogs on Wordpress

Taking customers incoming calls about post sales request (delivery; warranties, refunds...)
Providing first call resolution, delivering high caliber customer service to Apple's customers
logging and following up on orders or requests
Training and coaching new members of the team

In charge of digital marketing strategy for different Tourism companies in different countries (Caribbean islands, Australia, Spain, France...)
Managing social network profiles, managing Facebok ads campaigns, writing content for companies websites...
Developping French Market (Direct sales, setting up partnership with Hotels...)
Booking managing (office, emails, phone)

Comunication and online funraising project manager (Volunteering)

Organisation for Basic Training, ONG Cambodia

January 2013 to June 2013

Volunteer Work

Kampong Cham Province - Chiro Village

Cambodia

Development of the general communication of the organisation (brochures, signs, website, Facebook page, page on Workaway.info... to look for skilled volunteers and sponsors)
Management of an e-fundraising campaign to build up our projects in 2013 (a new school and a "homestay" for a cultural and ecofriendly experience in a Cambodian village.
Teaching English to kids in a rural area

Set up, reporting, analysis and optimization of digital campaigns:
- SEM (Adwords)
- Affiliation
- Medias (retargeting, CPC, CPM)
- Price comparaison website
- Marketplace
- Facebook Ads

SEO onsite y offsite
Reporting and analysis with Google Analytics
Content writing

Learn more

Education

E-business specialty

Mention assez bien

Interests

Trekking and outside activities
Scuba diving
Yoga

Mallorca, Spain (2014, 2015 and 2016)
Saint-Martin, Caribbean ( 2015-16)
Dominican Republic (2014-15)
Canarian islands, Spain 2013-14)
Backpacking around South East Asia : Indonesia, Thailand, Myanmar, Laos, Cambodia (9 months, 2013)
Australia (1 year, 2012)
England (few months 2011)