Experience — Audrey Sylvestre-bru

Resume created on DoYouBuzz

Experiences

Offsite SEO and E-reputation: Definition and set up of the SEO strategy of different brands + Reporting/Analyze.
Social media: Managing multiple profiles on Facebook, Twitter, Instagram, LinkedIn and Pinterest. Facebook Ads campaigns
Content marketing and Onsite SEO: Managing more than 20 blogs and websites under Wordpress. SEO onsite optimizations on money sites and Private blogs Network. Trained a team of 4 about SEO copywriting
Customer support: Replies on social media/Trustpilot and coaching the customer support team about proper communication with customers

Taking customers incoming calls about post sales request (delivery; warranties, refunds...)
Providing first call resolution, delivering high caliber customer service to Apple's customers
logging and following up on orders or requests
Training and coaching new members of the team

In charge of digital marketing strategy for different Tourism companies in different countries (Caribbean islands, Australia, Spain, France...)
Managing social network profiles, managing Facebok ads campaigns, writing content for companies websites...
Developping French Market (Direct sales, setting up partnership with Hotels...)
Booking managing (office, emails, phone)

Organisation for Basic Training, ONG Cambodia

January 2013 to June 2013

Volunteer Work

Kampong Cham Province - Chiro Village

Cambodia

Development of the general communication of the organisation (brochures, signs, website, Facebook page, page on Workaway.info... to look for skilled volunteers and sponsors)
Management of an e-fundraising campaign to build up our projects in 2013 (a new school and a "homestay" for a cultural and ecofriendly experience in a Cambodian village.
Teaching English to kids in a rural area

Company Description

E-business agency

Audrey Sylvestre-bru