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Asmaa
Zagha
CRM team leader
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Professional Status
Employed
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Resume created on DoYouBuzz
Experiences
CRM , pre-booking and service campaign Team leader
AR Albisher &Z Alkazimi Mercedes-Benz
Since February 2015
Lead and monitor the pre-booking team.
Handling customers complaints by telephone or E-mail
Reportthe complaints to the related management.
Coordinate with the service advisors in handling customers complaints.
Passing information between customers and service advisors and resolve customers disputes.
