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Asmaa
Zagha
CRM team leader
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Experiences
CRM , pre-booking and service campaign Team leader
AR Albisher &Z Alkazimi Mercedes-Benz
Since February 2015
Lead and monitor the pre-booking team.
Handling customers complaints by telephone or E-mail
Reportthe complaints to the related management.
Coordinate with the service advisors in handling customers complaints.
Passing information between customers and service advisors and resolve customers disputes.
Receptionist
AR albisher &Z Alkazimi Mercedes-Benz
November 2010 to January 2015
Company Description
Service department
Sales associate
M.H Alshayaa Co.
June 2008 to February 2009
Company Description
Boots Pharmacy
Call center agent
Tarsheed
June 2007 to September 2007
Company Description
Energy saving project
HR clerk
PIC petrochemical Industries company
February 2006 to May 2006
Detailed Description
Field training