Asmaa Zagha
CRM team leader
CRM , pre-booking and service campaign Team leader
AR Albisher &Z Alkazimi Mercedes-Benz
Since February 2015
- Lead and monitor the pre-booking team.
- Handling customers complaints by telephone or E-mail
- Reportthe complaints to the related management.
- Coordinate with the service advisors in handling customers complaints.
- Passing information between customers and service advisors and resolve customers disputes.
