As Chief Innovation, Data and Digital Officer of Keolis, I define and implement the group's Innovation, Data and Digital strategy and manage its innovation policy. I am also in charge of Data and Innovation Governance and manage the Data Lab and the Innovation Lab for Keolis Group. I successfully led major transformation programs resulting in revenue growth and operational optimization. My added value lies in the combined ability to develop a sound strategic vision and implement it efficiently. My primary areas of expertise include innovation, new technologies, digital transformation strategy, data science, user experience, growth strategy. I have a track record in leading large cross-functional teams through project completion. I am business oriented, passionate and committed, resilient and pragmatic with a strong ability to federate all stakeholders and multicultural ecosystems.
Definition and implementation of the MMA Multi-Access strategy (Interaction / complementarity of channels: internet, call-center, physical networks). Negotiation and change management with physical networks.
Definition and implementation of the MMA Digital Strategy (MMA.fr and apps)
Management of the digital transformation with the General Management and the employees
Business development of insurance sales on remote channels (web and call-center)
2013: redesign of the “My account” space using neuroscience Assessment: 3 times more selfcare actions with equivalent traffic
2015: major redesign of the MMA.fr website for a + 50% performance improvement on the e-commerce part
