As Chief Innovation, Data and Digital Officer of Keolis, I define and implement the group's Innovation, Data and Digital strategy and manage its innovation policy. I am also in charge of Data and Innovation Governance and manage the Data Lab and the Innovation Lab for Keolis Group. I successfully led major transformation programs resulting in revenue growth and operational optimization. My added value lies in the combined ability to develop a sound strategic vision and implement it efficiently. My primary areas of expertise include innovation, new technologies, digital transformation strategy, data science, user experience, growth strategy. I have a track record in leading large cross-functional teams through project completion. I am business oriented, passionate and committed, resilient and pragmatic with a strong ability to federate all stakeholders and multicultural ecosystems.
Strategy: Enlighting ExCom with disruptive innovation opportunities to serve Keolis long-term performance
Definition and implementation of the digital strategy (B2C, B2E, B2B) -Sourcing of partnerships with start-ups on mobility: new mobility, autonomous vehicles, IoT
Define and implement Research & Development strategy
Business development: use Innovation and Data as levers to win contracts, to improve passenger experience and to increase performance
Transformation: Provide Keolis with framework and governance to increase efficiency, sustainability and resilience
Fostering a culture of innovation, Data and Digital
Build, deploy and manage Innovation and Data Governance
Sept 2016: launch of the 1st public transport service by autonomous vehicle March 2017: launch of an application suite for employees deployed within 45 subsidiaries March 2018: launch of open payment in Dijon (1st in France) October 2019: launch of the 1st conversational mobility coach in France June 2020: launch of a nudge unit focus on fare-evasion, security, passenger experience including pandemic issue
Definition and implementation of the MMA Multi-Access strategy (Interaction / complementarity of channels: internet, call-center, physical networks). Negotiation and change management with physical networks.
Definition and implementation of the MMA Digital Strategy (MMA.fr and apps)
Management of the digital transformation with the General Management and the employees
Business development of insurance sales on remote channels (web and call-center)
2013: redesign of the “My account” space using neuroscience Assessment: 3 times more selfcare actions with equivalent traffic
2015: major redesign of the MMA.fr website for a + 50% performance improvement on the e-commerce part
