Arnaud BASSON
Program Manager - Barcelona
35 years old
Driving License
Barcelona (08027) Spain
Professional Status
Employed
Open to opportunities
About Me
✓ Working hard to achieve our goals while being happy at what I'm doing.
✓ Forward-looking with a vision for results & determination to improve - always learning.
✓ Creative mind who loves to come up with new ideas and solutions to problems.
✓ Skilled at innovation, out-of-the-box thinking, talking in front of audiences and negotiating.
✓ As a manager, it's all about trusting and empowering my colleagues.
✓ A Team is much more efficient, saves time and money & raises it's productivity when they are engaged.
✓ Being a manager is learning to be on the sideline: let the team look for its own solution, without deciding for them and being there to support when needed.
✓ Forward-looking with a vision for results & determination to improve - always learning.
✓ Creative mind who loves to come up with new ideas and solutions to problems.
✓ Skilled at innovation, out-of-the-box thinking, talking in front of audiences and negotiating.
✓ As a manager, it's all about trusting and empowering my colleagues.
✓ A Team is much more efficient, saves time and money & raises it's productivity when they are engaged.
✓ Being a manager is learning to be on the sideline: let the team look for its own solution, without deciding for them and being there to support when needed.
Program Manager
WEBHELP
Since March 2020
- Responsibilities: Lead the deployment within EMEA. Oversee overall operations.
- Skills: Reporting, Recruitment (team of 5), optimize collaboration between stakeholders.
- Objectives: Assist Partners on their journey. Leverage value proposition while accelerating engagement.
HP Supervisor
HP Inc.
May 2017
to March 2020
Full-time
Barcelona
Spain
- Responsibilities: management of the European team composed of 27 agents with 3 managers.
- Skills: Reporting, Interviewing, Recruitment, Coaching and Mentoring, Team building.
- Results: Overview of 1.000 deals, $2B revenue, Hardware collaboration, published Case Study.
HP Team Leader
HP Inc
March 2016
to May 2017
Full-time
Barcelona
Spain
- Responsibilities: management of the French team composed of 5 Account Managers
- Skills: satisfaction of Webhelp & HP managers within leverage of team members.
- Results: 100% Absolute Satisfaction. Lower attrition rate (3%). Agents overachieving targets.
HP Account Manager
HP Inc.
December 2014
to March 2016
Full-time
Barcelone
Spain
- Responsibilities: management of 300 accounts achieving sales targets while maintaining profitability
- Skills: Qualification of prospect, management of the sales pipeline.
- Results: $3M opportunities channel, satisfaction of partners, continuous soft skills business training.
Indpendent Sales Representative
FELDER KG
October 2011
to March 2013
Freelancer
Strasbourg
France
- Responsibilities: developing the Woodworking customers in Eastern France (4 districts) selling high-quality machines designed in Austria.
- Skills: Prospecting new opportunities from professional woodworkers as well as hobbyists.
- Results: Total turnover of 400k€. Among top sales representatives on Exhibition BATIMAT, Ranking 1st in customers contacts: calls, visits & mails, ranking 1st in prospection & cold calling.
Sales representative - Fairs and exhibitions
Strasbourg Events
June 2009
to May 2010
Internship
Strasbourg
France
- Responsibilities: organization of Fairs on the Exhibition Park, direct reports on sales to the CEO.
- Skills: shaping strong relationships to accustomed clients, finding some new market shares & new clients, facing financial and quantitative objectives, team working.
- Results: 15% growth of customers for the Real-Estate exhibition, reinforcement of exhibitions.
2011 - MASTER - Major in Entrepreneurship and Management - Average Grades 14/20
2007 - French Bachelor of Science in Administration
Learn more
2007 - French Bachelor of Science in Administration
Bachelor of Science in Business and Administration
Bowling Green State University
August 2010
to May 2011
2010 - Bachelor of Science in Business and Administration in BGSU, Ohio USA
Learn more
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Recruitment
Expert
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Presenting skills
Expert
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Motivation
Advanced
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Communication
Good
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Negociation
Expert
-
Active Listening
Advanced
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Objection handling
Advanced
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Cold calling
Advanced
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French > Native
Expert
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English > Bilingual (Toefl 96/120)
Expert
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Spanish > Bilingual (+5y living)
Expert
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German > Good (9y studies)
Good
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Catalan > Good
Intermediate
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Italian > Beginner
Notions
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Office
Expert
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CRM
Expert
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Website admin
Advanced
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Networking
Advanced
