Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Aouatif Matoual

Technical, Operations and training Management

Aouatif Matoual
43 years old
Hedehusene (2640) Denmark
Professional Status
Employed
Available
Resume created on DoYouBuzz
  • Developing and Implementing Training and Coaching plans based on the agents and clients needs
  • Coaching Supervisors on how to give constructive feedback, competencies Evaluations
  • Implementation of performance management program
  • Improving support quality through internal and customers Feedback
  • Owner of Customer Experience Metrics : Analyse CE and create individual and/or team Action plans ,driving CE and Presenting numbers and actions to senior manager on weekly basis.
  • Ensure that Client's Processes and Policy is assimilated and followed by agents