Drive GSD training activities for Technical Support agents located at OSP locations in EMEA
Point of contact for OSP for DELL OSP Management and Trainers located at the 14 OSP locations in EMEA
Provide Learning & Development solutions via online, face to face and remote instructor led technologies
Create schedules for training programme rollouts to OSP’s
Ensure training allocations are correct
Initiate actions to resolve issues
Cascade training information to OSP
Understand the needs of the OSP sites
Maintenance of EMEA OSP Training organisational documentation
Responsible for meeting the training needs on a daily basis of a Client related OSP technical queues – Consumer products, Printers, Desktops, Notebooks
Deliver Train The Trainers sessions as required and ensure OSP trainers are equipped to train new classes- hardware, information, technical knowledge
Provide regular reports for Training Delivery Director, OSP and OSP management
Identify areas for strategic improvements on a continuous basis
Manage New Product Information for the OSP’s for both Client and Entreprise LOBs
Build strong working relationship with Dell OSP Management team
Provide advice and recommendations to OSP Management on Learning & Development solutions
