Analysis of knowledge management implementation inside a company through gamification techniques with a collaboration with banking companies such as Morgan Stanley, HSBC, Barclays and CitiGroup
Catalogue management of Knowledge Management best-practices; created 2 best-practices available to 50.000+ end users, effectively lowering one-to-one support operations costs by US$250K
Developed professional skills in managing more than 100.000+ voices datasets, cross-sectional researching, interacting with big clients and PowerPoint presentations
