Relocated from Romania to lead AR/Order to Cash services for Hungary and Romania operations of HEINEKEN.
In this role I worked closely with sales, customer service and logistic departments to provide a smooth path for receiving and processing customer sales, to increase cash flows and to achieve high levels of customer satisfaction.
•Motivated the team to achieve high standards and KPI targets.
• Provided analysis, conclusion and recommendations for OTC process performance.
•Managed month-end closing activities.
•In order to ensure performance accuracy for my team i dealt with staff resourcing, interviewing and selection, performance management and people development/coaching.
• Point of contact for quarterly and annual audits as regards to billing, cash, revenue, and collections.
•Implemented new initiatives.
•Provided day-to-day project management governance and leadership including proactive management of key decisions, risk mitigation, issue escalation and resolution, scope and change management, and communications.
•Offered solutions to the top management regarding project and process related queries.
Hired, trained, coached and lead a team of 14, including billing, credit control, collection, cash application and pricing administrators.
