Working closely with front office and global back office process managers and leaders to continuously improve processes in order-to-cash area.
Coordinating OTC Subject matters experts in delivering best quality of services under each transition phase: Design of Day 1 solution and implementation according with process standards; Identifying PRE OJT training needs; Aligning on appropriate knowledge transfer model and ensure that knowledge is preserved in standard operating procedures; Analysing performance of global back office team during Ramp up phase and propose corrective actions;
Identifying improvement opportunities and designing the implementation road map.
Leading continuous process improvement projects for standardisation.
Collaborating with IT department to obtain information on processing systems and development requirement activities.
Detailed Description
Working with cross-functional business leaders in defining Order To Cash solution impacts to various stakeholders