Ensure integration and end-to-end perspective of all elements of Functional Ownership such as Processes, Policies and Procedures and KPI/PPIs.
Support process derogation assessments.
Deliver process designs, policies & procedures and operating principles as the basis for the blueprint for business solutions, to be selected and developed with Global Information Services.
Ensure that the process designs, policies & procedures and operating principles are embedded in the relevant common business solutions.
Ensure that the common solutions are able to deliver the relevant KPI/PPIs.
Support the deployment of SAP Financial Supply Chain Management (FSCM) specifically during blueprinting, training, testing and post go- live support.
Assess and advice on Requests for Change on common solutions by involving all relevant stakeholders.
Track & monitor KPI/PPIs for process performance & process compliance (deviations).
Support Operating Companies and Global Shared Service to implement the process standards.
Working closely with front office and global back office process managers and leaders to continuously improve processes in order-to-cash area.
Coordinating OTC Subject matters experts in delivering best quality of services under each transition phase: Design of Day 1 solution and implementation according with process standards; Identifying PRE OJT training needs; Aligning on appropriate knowledge transfer model and ensure that knowledge is preserved in standard operating procedures; Analysing performance of global back office team during Ramp up phase and propose corrective actions;
Identifying improvement opportunities and designing the implementation road map.
Leading continuous process improvement projects for standardisation.
Collaborating with IT department to obtain information on processing systems and development requirement activities.
Detailed Description
Working with cross-functional business leaders in defining Order To Cash solution impacts to various stakeholders
Relocated from Romania to lead AR/Order to Cash services for Hungary and Romania operations of HEINEKEN.
In this role I worked closely with sales, customer service and logistic departments to provide a smooth path for receiving and processing customer sales, to increase cash flows and to achieve high levels of customer satisfaction.
•Motivated the team to achieve high standards and KPI targets.
• Provided analysis, conclusion and recommendations for OTC process performance.
•Managed month-end closing activities.
•In order to ensure performance accuracy for my team i dealt with staff resourcing, interviewing and selection, performance management and people development/coaching.
• Point of contact for quarterly and annual audits as regards to billing, cash, revenue, and collections.
•Implemented new initiatives.
•Provided day-to-day project management governance and leadership including proactive management of key decisions, risk mitigation, issue escalation and resolution, scope and change management, and communications.
•Offered solutions to the top management regarding project and process related queries.
Hired, trained, coached and lead a team of 14, including billing, credit control, collection, cash application and pricing administrators.
◦ Successful transition of order to cash activities to new Heineken Shared Service Centre as being temporary assignment sending SME OTC.
◦ Managed to draw accurate process maps working closely with transition team
◦ Prepared a high number of reports based on transition team demands to evaluate current state
Acting as an interim Accounts Receivable Manager for 3 months.
As a result of my work, the process of transition went rapid, smooth and ended successful. Ultimately, I was hired to lead Order to Cash team in the new Heineken Shared Service Centre.
In this position i was responsible for: Providing accurate AR analysis/reporting and forecasts for all departments interested; Computation and booking of bad debt provisions and write off's Booking of reevaluation and bank guarantee letters.
Creating sundry and Intercompany invoices based on the information received from business.
Providing support to team members for solving difficult issues and customer inquires in AR area.
Acting as a backup for AR Distributors department by:
Allocating cheque payments with invoices.
Following up with customer in case invoices were not covered by cheques.
Acting as a project team member in implementation of the successful dispute management tool - Sharepoint dispute database. Responsible for:
listing disputes categories
testing the implementation by working closely with IT, sales and customer service team.
As a result, i achieved great success, collecting old receivables from customers and then we were able to speed up on collecting the newest ones.