Ani Baghdasarian
Resume_Ani Baghdasarian
37 years old
Dubai United Arab Emirates
Professional Status
Employed
Available
About Me
Marital Status: Single
Nationality: Armenian, Syrian
Visa Status: Visit visa
Enthusiastic, multilingual banking professional with experience in banking operations, retail products, and customer service. Solid communication and interpersonal skills that are leveraged to develop
Nationality: Armenian, Syrian
Visa Status: Visit visa
Enthusiastic, multilingual banking professional with experience in banking operations, retail products, and customer service. Solid communication and interpersonal skills that are leveraged to develop
Guest Service Agent
Sheraton Aleppo Hotel
January 2007
to October 2008
Full-time
Aleppo
Syria
- Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.
- Welcomed guests, processed clients check in and out, handled billing instructions, cash and credit cards (Visa, Master Card, American Express).
- Allotted rooms and checked the identity of the person through valid identity proofs.
- Handled guest’s complaints in a friendly and professional manner.
- Met, escorted, and assisted all VIPs upon arrival.
- Prepared and balanced cash report and remittance envelope.
- Applied Starwood standards at all times to ensure highest guest satisfaction.
- Full awareness of SPG (Starwood preferred guest) program, handled all quires related to it, and stayed up-to-date with all new information.
Company Description
The Sheraton Aleppo Hotel is a five-star hotel opened in the beginning of 2007 in the ancient part of Aleppo city.
