Ani Baghdasarian
Resume_Ani Baghdasarian
37 years old
Dubai United Arab Emirates
Professional Status
Employed
Available
About Me
Marital Status: Single
Nationality: Armenian, Syrian
Visa Status: Visit visa
Enthusiastic, multilingual banking professional with experience in banking operations, retail products, and customer service. Solid communication and interpersonal skills that are leveraged to develop
Nationality: Armenian, Syrian
Visa Status: Visit visa
Enthusiastic, multilingual banking professional with experience in banking operations, retail products, and customer service. Solid communication and interpersonal skills that are leveraged to develop
Retail Officer
Bank Al sharq
July 2009
to July 2015
Full-time
Aleppo
Syria
- Held Signature (B) Authorization and was mainly responsible for looking after the daily operations of the bank.
- In the absence of the Branch Manager, made assured that all bank operations are performed in accordance with the established policies and procedures.
- Opened all types of accounts (individual, joint, enterprise), controlled term deposits, managed KYC, modified conditions of client accounts when needed.
- Led and controlled debit card issuance (VISA & Master card), managed card profiles and delivering process
- Followed up and checked client accounts, bank’s general ledger report to avoid anomalies.
- Promoted bank products and services, ensured a lasting relationship with existing clients and built relationships with potential clients.
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
- Ensured the applying of anti money laundering established policies and procedures by using FATFN and black list.
- Assisted staff and trained new employees in the pre-opening of 3 branches of the bank (Damascus, Homs and Aleppo branches).
Trainee
Banque Libano - Francaise
October 2008
to June 2009
Full-time
Beirut
Lebanon
- Retail Officer:
• Knowledge of Retail products operations, conditions and required documents.
• Management of Accounts: term deposit, term loans, current account, saving account, margin, L/C-L/G account, under establishment companies.
• Management of the stock of cards & Pin codes.
• E-Banking, Phone Banking: Creating subscription, change, reset, and cancellation.
• Knowledge of Retail credit products (loans) operations, conditions and required documents.
• Preparation and assessment of a comprehensive credit file study, perform and follow up on administrative and legal issues.
• Management of guarantees and other related documents.
•Payment of loan. - Credit Retail Department:
• Analyzing of retail loan files presented by the branches to the head office (Personal, Car, Housing Loans, etc)
Guest Service Agent
Sheraton Aleppo Hotel
January 2007
to October 2008
Full-time
Aleppo
Syria
- Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.
- Welcomed guests, processed clients check in and out, handled billing instructions, cash and credit cards (Visa, Master Card, American Express).
- Allotted rooms and checked the identity of the person through valid identity proofs.
- Handled guest’s complaints in a friendly and professional manner.
- Met, escorted, and assisted all VIPs upon arrival.
- Prepared and balanced cash report and remittance envelope.
- Applied Starwood standards at all times to ensure highest guest satisfaction.
- Full awareness of SPG (Starwood preferred guest) program, handled all quires related to it, and stayed up-to-date with all new information.
Associate degree, Major: Accounting
Intermediate Commercial Institute, Aleppo University
October 2004
to June 2006
Grade: Very Good 76%
Bachelor of Science in Economics, Major: Banking and Finance
Syrian Virtual University
January 2011
to February 2015
Grade: Very good (81.80%)
- Arabic: Native
- Armenian: Native
- English: Full professional proficiency
- Turkish: Full professional proficiency
- Working knowledge of OLTP, Opera, Oasis card management softwares.
- Attended Big Kahunah Sales Coaching.
- Ability to function within teams, multi task and adapt to changing work priorities.
- Seek out new responsibilities irrespective of reward and recognition.
