I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I was able to increase repeat customers. I am dedicated, outgoing, and a team player. Seeking a challenging position with potential for growth and advancement by leveraging on my 15+ years of client-facing experience, public speaking skills, and expertise in customer care at managerial level.
Identify and assess customers’ needs and queries to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to delight customers and boost sales
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to meet customers’ expectations and satisfaction
