Experience — Anabelle Cheekhoory

Resume created on DoYouBuzz

Experiences

Developing and improving service standards and procedures and policies
meeting with other managers to discuss possible improvements to customer service
investigating and solving customers' problems, which may be complex or long- standing problems that have been passed on by customer service assistants
handling enquiries and complaints and major incidents in a professional, timely and accurate manner by email, phone or face to face.
managing customer relationship and improving loyalty through excellence in customer service
learning about the organization’s products and services and keeping up to date with changes
keeping ahead of developments in customer service by reading relevant journals, going to meetings
December 2015 (E-commerce website developer)

Company website

http://www.myholidays.mu

manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs and queries to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to delight customers and boost sales
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to meet customers’ expectations and satisfaction

Providing valuable information and describing historical places.
used to put own spin on tour points, such as making jokes and providing insightful commentary
Maintain a positive, friendly demeanor at all times
managing educational trip and group up to 30 persons,

Anabelle Cheekhoory