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Anabelle Cheekhoory

Anabelle Cheekhoory

Resident Manager -Customer Service Manager

44 years old
Driving License
Mauritius
Employed Available
I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I was able to increase repeat customers. I am dedicated, outgoing, and a team player. Seeking a challenging position with potential for growth and advancement by leveraging on my 15+ years of client-facing experience, public speaking skills, and expertise in customer care at managerial level.
Resume created on DoYouBuzz

Resident Manager

My Holidays LTD
Since 2014
  • Developing and improving service standards and procedures and policies
  • meeting with other managers to discuss possible improvements to customer service
  • investigating and solving customers' problems, which may be complex or long- standing problems that have been passed on by customer service assistants
  • handling enquiries and complaints and major incidents in a professional, timely and accurate manner by email, phone or face to face.
  • managing customer relationship and improving loyalty through excellence in customer service
  • learning about the organization’s products and services and keeping up to date with changes
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings
  • December 2015 (E-commerce website developer)
Learn more
  • manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs and queries to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to delight customers and boost sales
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to meet customers’ expectations and satisfaction

German Tourist Guide

Summertimes LTD
2001 to 2003
  • Providing valuable information and describing historical places.
  • used to put own spin on tour points, such as making jokes and providing insightful commentary
  • Maintain a positive, friendly demeanor at all times
  • managing educational trip and group up to 30 persons,
  • Persuasive
  • manage a sales team of 4 people
  • good personal presentation, especially when working with customers face-to-face
  • commitment to mprove my own customer service skills on an ongoing basis
  • Meeting customer expectations in areas such as timeliness, quality and consistency
  • liaise efficiently and effectively with other professionals
  • agile in negotiation and problem solving in extreme situation
  • work well under pressure
  • Ability to cold call potential clients with confidence.
  • Proficient in holding and bonding long-standing clients to retain their high quality relationship
  • Proactively take on responsibility and collaborate with others to achieve goals and objectives.
  • Exhibiting a desire to experience new cultures and environments
  • playing Team sports
  • Listening to Music and Socialising