Anabelle Cheekhoory
Resident Manager -Customer Service Manager
44 years old
Driving License
Mauritius
Employed
Available
I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I was able to increase repeat customers. I am dedicated, outgoing, and a team player. Seeking a challenging position with potential for growth and advancement by leveraging on my 15+ years of client-facing experience, public speaking skills, and expertise in customer care at managerial level.
Resident Manager
My Holidays LTD
Since 2014
- Developing and improving service standards and procedures and policies
- meeting with other managers to discuss possible improvements to customer service
- investigating and solving customers' problems, which may be complex or long- standing problems that have been passed on by customer service assistants
- handling enquiries and complaints and major incidents in a professional, timely and accurate manner by email, phone or face to face.
- managing customer relationship and improving loyalty through excellence in customer service
- learning about the organization’s products and services and keeping up to date with changes
- keeping ahead of developments in customer service by reading relevant journals, going to meetings
- December 2015 (E-commerce website developer)
Dedicated Hotel Representative for Stohler Tours
Mauritours LTD
2003
to 2014
- manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs and queries to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to delight customers and boost sales
- Keep records of customer interactions and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to meet customers’ expectations and satisfaction
German Tourist Guide
Summertimes LTD
2001
to 2003
- Providing valuable information and describing historical places.
- used to put own spin on tour points, such as making jokes and providing insightful commentary
- Maintain a positive, friendly demeanor at all times
- managing educational trip and group up to 30 persons,
- Persuasive
- manage a sales team of 4 people
- good personal presentation, especially when working with customers face-to-face
- commitment to mprove my own customer service skills on an ongoing basis
- Meeting customer expectations in areas such as timeliness, quality and consistency
- liaise efficiently and effectively with other professionals
- agile in negotiation and problem solving in extreme situation
- work well under pressure
- Ability to cold call potential clients with confidence.
- Proficient in holding and bonding long-standing clients to retain their high quality relationship
- Proactively take on responsibility and collaborate with others to achieve goals and objectives.
