Outdoor person who likes to explore and develope new skills in professional and personal life. Interested in digital marketing and tourism. Patient,openminded and a team player. Always ready to help. Persistant in reaching the goals and to give always the best of myself.
P.S: Survived winter in minus 40C and can hike for 35km in a day.
The family owned hotels are located in Lapland, Finland. It has 4 hotels in 4 different locations (Nellim, Inari, Nangu and Muotka). The size of accomodation is from 100 - 400 people/hotel.
To lead the reception team in their daily tasks
Ensure that all staff understands current policies and procedures to ensure quality of service
Ensure the highest standard of customer care is used at all times
Motivate and mentor the team – bringing out the best in their customer service standards of excellence
Checking the work time schedule that is matching for the guests arrivals/departures in reception and restaurant
Dealing with complaints or problems
Managing inquiries and reservations by phone, e-mail or face-to-face
Regulation with the restaurant about the number of guests and special customer requests
Keeping details of bookings and available rooms up to date on Booking.com, Expedia
The result is that Muotka won the Tripadvisors Travel's Choice 2020 and 2019 that results in the best satisfaction of guests expectations.
Hotel Front Desk Receptionist
Kempinski Palace Portoroz Istria (*****)
May 2017
to September 2017
Portoroz
Slovenia
Kempinski Hotels is Europe’s oldest luxury hotel group. Establish in 1897 in Geneva has expended in Europe, the Middle East, Africa, Asia and The Americas.
Check-in in and check-out of the guests
Answering and forwarding incoming phone calls
Receiving and sorting daily mail/deliveries/couriers
Arrange travel and accommodations for the arrival days
Preparing bills and taking payments
Using the reservation system Opera
Hotel Front Desk Supervisor
Kakslauttanen Arctic Resort (****)
November 2014
to April 2017
Saariselka
Finland
Kakslauttanen Arctic Resort is a family owned hotel that was established in 1974. Since then the hotel has expended and became world wide famous for being the first hotel offering the glass igloos. It is a type of accommodation that offers the chance to watch the northern lights from inside the igloo. The hotel is devided in East and West Village and can accommodate of 700 guest in total. It offers various activities and one and only art gallery in far lapland.
To train and lead the reception team in their daily tasks
Ensure that all staff understands current policies and procedures to ensure quality of service and ownership of task
Motivate and mentor the team
Check-in in and check-out of the guests
Preparing bills and taking payments
Informing guests about the city and attractions in the surroundings
Dealing with special requests from guests (like booking activities, organizing transportation to the airport etc.)
Dealing with complaints or problems
Managing inquiries and reservations by phone, e-mail or face-to-face
Guiding big groups around the igloo village - Regulation with the restaurant about the number of guests and special customer requests
Keeping details of bookings and available rooms up to date on Booking.com
Hotel Front Desk and Reservation Manager
Adora Hotel (***)
May 2012
to July 2014
Ljubljana
Slovenia
Adora Hotel is a small boutique hotel located in the city center of Ljubljana. Was established in 2012 and offers 10 rooms plus 2 studio apartments.
Check-in in and check-out of the guests
Preparing bills and taking payments
Administer all cancellations and no-shows, in line with company policy
Keeping details of bookings and available rooms up to date on Booking.com, Venere.com, HRS.com, Lateroom.com
Regulate hotel pricing in order with directors request
Promoting the hotel on Facebook.com and Tripadvisor.com
Telemarketing Sales Representative
Jupiter International d.o.o.
February 2012
to April 2012
Trieste
Italy
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
Telephone or write letters to customers and promote the agency on Facebook's working profile
Explain products or services and prices, and answer questions from customer
Obtain customer information such as name, address, and payment method, and enter orders into computers
Travel Agency Clerk
Maona d.o.o.
February 2010
to October 2010
Piran
Slovenia
It is a small travel agency that offers accommodation and organized trips in Slovenia and foreign countries.
Plan and sell package tours, transportations and accommodations to travel agency customers in Slovenia and foreign countries
Provide travel information for customers by email or telephone in different languages - Maintain records of contacts, accounts, and orders
Bookings using computer or telephone (e.g. sell tickets and package tours to customers or book hotels, apartments)
Tourism Information Center
Turistično združenje Portorož, g.i.z. Piran
June 2008
to December 2008
Portoroz
Slovenia
One of the main local tourism boards on the costal area of Slovenia. It is responsible for promotion the region, local hotels, restaurants events in Slovenia and worldwide.
Inform tourists about the attractions and accommodations available in the local area (Piran and Portorož)
Help tourists with booking accommodations, arranging tours and recommending restaurants and popular entertainment activities
Distribute brochures and sell souvenirs
Telephone and write letters to respond to costumers question
