Ana Lokovsek
Hotel Front Desk Supervisor
37 years old
Driving License
Ivalo (99830) Finland
Professional Status
Employed
Open to opportunities
About Me
Outdoor person who likes to explore and develope new skills in professional and personal life. Interested in digital marketing and tourism. Patient,openminded and a team player. Always ready to help. Persistant in reaching the goals and to give always the best of myself.
P.S: Survived winter in minus 40C and can hike for 35km in a day.
P.S: Survived winter in minus 40C and can hike for 35km in a day.
Experiences
Hotel Front Desk Supervisor
Nellim Wilderness Hotels & Safaris Oy
November 2017
to March 2022
Muotka
Finland
- The family owned hotels are located in Lapland, Finland. It has 4 hotels in 4 different locations (Nellim, Inari, Nangu and Muotka). The size of accomodation is from 100 - 400 people/hotel.
- To lead the reception team in their daily tasks
- Ensure that all staff understands current policies and procedures to ensure quality of service
- Ensure the highest standard of customer care is used at all times
- Motivate and mentor the team – bringing out the best in their customer service standards of excellence
- Checking the work time schedule that is matching for the guests arrivals/departures in reception and restaurant
- Dealing with complaints or problems
- Managing inquiries and reservations by phone, e-mail or face-to-face
- Regulation with the restaurant about the number of guests and special customer requests
- Keeping details of bookings and available rooms up to date on Booking.com, Expedia
- To lead the reception team in their daily tasks
- The result is that Muotka won the Tripadvisors Travel's Choice 2020 and 2019 that results in the best satisfaction of guests expectations.
Hotel Front Desk Receptionist
Kempinski Palace Portoroz Istria (*****)
May 2017
to September 2017
Portoroz
Slovenia
- Kempinski Hotels is Europe’s oldest luxury hotel group. Establish in 1897 in Geneva has expended in Europe, the Middle East, Africa, Asia and The Americas.
- Check-in in and check-out of the guests
- Answering and forwarding incoming phone calls
- Receiving and sorting daily mail/deliveries/couriers
- Arrange travel and accommodations for the arrival days
- Preparing bills and taking payments
- Using the reservation system Opera
- Check-in in and check-out of the guests
Hotel Front Desk Supervisor
Kakslauttanen Arctic Resort (****)
November 2014
to April 2017
Saariselka
Finland
- Kakslauttanen Arctic Resort is a family owned hotel that was established in 1974. Since then the hotel has expended and became world wide famous for being the first hotel offering the glass igloos. It is a type of accommodation that offers the chance to watch the northern lights from inside the igloo. The hotel is devided in East and West Village and can accommodate of 700 guest in total. It offers various activities and one and only art gallery in far lapland.
- To train and lead the reception team in their daily tasks
- Ensure that all staff understands current policies and procedures to ensure quality of service and ownership of task
- Motivate and mentor the team
- Check-in in and check-out of the guests
- Preparing bills and taking payments
- Informing guests about the city and attractions in the surroundings
- Dealing with special requests from guests (like booking activities, organizing transportation to the airport etc.)
- Dealing with complaints or problems
- Managing inquiries and reservations by phone, e-mail or face-to-face
- Guiding big groups around the igloo village - Regulation with the restaurant about the number of guests and special customer requests
- Keeping details of bookings and available rooms up to date on Booking.com
- To train and lead the reception team in their daily tasks
Hotel Front Desk and Reservation Manager
Adora Hotel (***)
May 2012
to July 2014
Ljubljana
Slovenia
- Adora Hotel is a small boutique hotel located in the city center of Ljubljana. Was established in 2012 and offers 10 rooms plus 2 studio apartments.
- Check-in in and check-out of the guests
- Preparing bills and taking payments
- Administer all cancellations and no-shows, in line with company policy
- Keeping details of bookings and available rooms up to date on Booking.com, Venere.com, HRS.com, Lateroom.com
- Regulate hotel pricing in order with directors request
- Promoting the hotel on Facebook.com and Tripadvisor.com
- Check-in in and check-out of the guests
Telemarketing Sales Representative
Jupiter International d.o.o.
February 2012
to April 2012
Trieste
Italy
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Telephone or write letters to customers and promote the agency on Facebook's working profile
- Explain products or services and prices, and answer questions from customer
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
Travel Agency Clerk
Maona d.o.o.
February 2010
to October 2010
Piran
Slovenia
- It is a small travel agency that offers accommodation and organized trips in Slovenia and foreign countries.
- Plan and sell package tours, transportations and accommodations to travel agency customers in Slovenia and foreign countries
- Provide travel information for customers by email or telephone in different languages - Maintain records of contacts, accounts, and orders
- Bookings using computer or telephone (e.g. sell tickets and package tours to customers or book hotels, apartments)
- Plan and sell package tours, transportations and accommodations to travel agency customers in Slovenia and foreign countries
Tourism Information Center
Turistično združenje Portorož, g.i.z. Piran
June 2008
to December 2008
Portoroz
Slovenia
- One of the main local tourism boards on the costal area of Slovenia. It is responsible for promotion the region, local hotels, restaurants events in Slovenia and worldwide.
- Inform tourists about the attractions and accommodations available in the local area (Piran and Portorož)
- Help tourists with booking accommodations, arranging tours and recommending restaurants and popular entertainment activities
- Distribute brochures and sell souvenirs
- Telephone and write letters to respond to costumers question
- Inform tourists about the attractions and accommodations available in the local area (Piran and Portorož)
From digital competence to digital business
Xamk Open University of Applied Sciences
February 2021
to December 2021
Online Digital Marketing course
- use of Google Ads
- developing promoting email on Mailchimp
- check the advertisemnet position through Google Search Console
- Google Optimize
- Google Analytics
- Facebook promotion utensils
Master Degree of Ecomonics, Toursim Sector
Faculty of Economics, University of Ljubljana, Slovenia
October 2010
to May 2016
Some of the subjects that were present at the programme:
- Tourism Economics
- Organisation and management
- Managerial Economics
- Research Methods and Techniques
- Strategic Management
- Tourism Marketing
- Globalization and Multinational Firms
- Cross Cultural Communication Management
- Environmental Economics in Tourism
- Tourism Destination Management
- Tourism Policy
From the theory we also had the opportunity to work on projects with organizations and do a research for them.
Bachelor of Tourism Management
Faculty of Tourism Studies Portorož - Turistica, Portorož, Slovenia
October 2006
to June 2010
Some of the subjects that were present at the programme:
- Accounting
- Intro to Economics
- Human Resource Management
- Tourism Policy
- Tourism Destinations
- Marketing
- English and Italian Language in Tourism
Erasmus exchange programme
Faculty of Tourism and Hospitality - Lahti University of Applied Sciences, Lahti, Finland
January 2009
to June 2009
Course of Italian language – DILIT
DILIT International House Soc. Coop. Va a r.l., Roma, Italy
January 2008
A week course in C2 level of italian language
Skills
Language
-
Italian fluent
Expert
-
english (fluent)
Advanced
-
Finnish
Notions
-
Slovenian Mother Tongue
Expert
Management skills
-
Organization
Expert
-
Communication
Expert
-
Logistics
Advanced
-
Accounting
Advanced
-
Team Player
Expert
-
Customer Service
Advanced
-
Problem solving skills
Advanced
-
Team Leadership
Advanced
Computer Skills
- Excel
- Google Analytics
- Google Docs
- Wordpress
- Prezi
- Asana
Hotels Reservation Systems
-
Opera PMS
Good
-
Hotellinx
Advanced
-
Mews
Expert
-
Birokrat
Advanced
-
FareHarbor - activity program
Advanced
-
Travius - activity program
Good
Licence
- Food Hygiene Pass / Hygieniaosaamiskortti
- Occupational Safety Card / Työturvallisuuskortti
- Hot Work Certificate / Tulityökortti
- First Aid Certificate / Ensiaputodistus
Interests
Sports
- Tennis
- Hiking - especcially Julian Alps . Highest peak reached 2.864m,Triglav
- Running
- Climbing
- Cooking
- Photography
Travel
- to discover new destinations we discover also new ways of living and mostly ourselfs
