Ammar Mattar
ICT & Managed Services Planning and Services Design Engineer
Managed Services
ICT Products Consultation
Hosted Services Presales
42 years old
Giza (12577) Egypt
Employed
Available
My interest in Managed services Consulting and my well-rounded skill set working in various corporate make me a well-qualified candidate for Product development or Managed Services Presales
ICT & Managed Services Planning and services design/Delivery Supervisor Engineer
Telecom Egypt
Since October 2015
- • Interfacing with Business units (customers, Enterprise sales and Enterprise marketing)
- • Translating customer or business requirements into working instructions for Delivery
- • Creating and re-negotiating the Service Level Agreements with business units (clients, Enterprise teams)
- • Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports
- • Managing the transition phase of transferring the functional, technical and procedural knowledge.
- • Attend clients meetings covering performance, service improvements, quality and processes
- • Building and maintaining customer relationships
- • Manage the partnership and maintain prerequisites for partnership levels required
- • Ensuring that quality services are delivered with regard to the agreed SLA
- • Designing and planning new services and products with marketing teams
- • Evaluating Existing ICT models and technology to cope with existing technology and market element
- • Evaluating vendors and products for new services and products
- • Planning and perform high level design for ICT infrastructure services
- • Support business case development
- • Agree Concept documents, processes, OLA and change requests with Business units
- • Responsible for the delivery of services within the SLAs and KPIs.
- • Planning and maintaining the forecast and demand management
- • Provide awareness sessions and technical session to both enterprise sales / Marketing teams, upon issuing new products/ services
- • Management of the ICT Service Delivery function within Agreed SLA/OLA
- • Responsible of managing the quality of deliverables of ICT services and products, and that ICT standards is applied
- • Ensure the delivered services are fit to purpose, carrying out relevant reviews as necessary
- • Establish or refine service delivery processes
ICT & Telecommunications Presales Consultant Engineer
TEData
Since June 2014
United States
- • Work Closely with ICT and Managed Services design and validation
- • Work closely with marketing product development team on new and existing Managed Services
- • Works with deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit,
- • Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
- • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
- • Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
- • Solution Design creates the overall solution architecture and documents it in high-level design documents that underpin lower level design documents and costing activities.
- • Work with the bid team on tenders and responses to RFP
- • Maintain network business pipeline and forecast with the sales
- • Manage the partnership and maintain prerequisites for partnership levels required
- • Manage partnership reviews, certifications, forecasts and regular meetings
- • Vendor interface of contact products /offers validation
- • Calculate cost and provide the overall pricing upon company assigned policy.
- • Customer Follow UP and Market Survey
ICT and managed services senior implementation engineer
TEData
May 2012
to June 2014
United States
- • Installs, configures and troubleshoots all official ICT services and managed solutions (Avaya VOIP Solutions, IPSV, DMS, Video Conference
- • interface with the project management team at start of the project
- • Customer site surveys
- • Conducts on job training for customer users
- • Develops all documents relevant to his tasks in the project
- • Develops all drawings related to his tasks in the project
- • Participates in the Integration test and Acceptance test
- • Prepares Documentations according to customer technical specifications
- AGILE
- TOGAF
- PMP
- ITIL
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Avaya VOIP Solutions
Advanced
-
Video Conferencing
Advanced
-
Audio & WEBEX
Advanced
-
Cisco Networking
Advanced
-
Digital Media Signage
Advanced
-
IP Surveillance Technologies
Advanced
-
Hosted Call Centers
Expert
-
Managed Solutions design
Expert
-
Tenders and RFP Analysis
Expert
-
Customer Presentations
Expert
-
Project management
Good
-
Business Writing
Expert
-
LAN/WAN
Expert
-
Customer Care
Expert
-
Presales activities
Expert
-
Product developments
Expert
-
Process Control
Expert
-
Troubleshooting/problem solving
Expert
