Experience in IT Security Audit, Vulnerability Assessment etc. CEH v7 EC-Council - Certified Ethical Hacker, ECSA EC-Council Certified Security Analyst RHCE Red Hat Certified Engineer and achieved a Master Degree in Information Security & Computer Forensics from University of East London (UEL)
Worked in a team of 25 Technical Support Engineers based in Pune to provide 24/7 technical support solutions to a client in the US over the phone and take on demand remote access to troubleshoot their technical problems when necessary. The client was a recruitment agency with more than 1500 users. Responsible for:
Installation & Configuration of software on remote desktops & laptops
Troubleshooting Wi-Fi related issues of Desktops, Laptops & Routers
CITRIX - Remote Maintenance of desktop, Laptop, LAN, Win XP, 2000 Professional & Server
Ensured creating tickets for each case records with troubleshooting steps
Company Description
Well-known Giant in IT; recently renamed as EDS an HP company, it was an American multinational IT equipment & service provider with employee strength of 136k all over the world and had revenue of $22.1B during 2007