ICT Coordinator NRC. Digitalization planning resources, contributing to the development and implementation of services, NRC policies, guidance & procedures focus to the global ICT Strategy, analyzing the needs and developing clear country-specific ICT requirements and plans. 3. Office 365 (SharePoint site ) Administrator, GDPR data protection requirements. Timely and high-quality delivery of ICT hardware, software, and services to the country program, Line management, and delegation of tasks and responsibilities to ICT staff. Capacity building to ensure that all staff has the necessary knowledge of NRC’s ICT systems and procedures, high quality and timely reports to the Country Management Group (CMG), Regional and Head Office to contribute to better decision making regarding the ICT ambition and capacity at Country Level. VSAT Roll out (Timbuktu, Goundam, Gao, Ménaka) Band C dedicated link, 2,4m Antenna, NEWTEC Modem with GILAT Telecom and Marlink Network infrastructure manager (Bamako, Mopti, Timbuktu, Gao, Ménaka), Cisco Meraki dashboard Administrator; Assets management; Helpdesk Admin with Zendesk/freshservice ; O365 OneDrive and Sharepoint online Administrator, Windows delivery Optimization process; okta SSO.Business process Automation team leader with power automation, Digitalisation (ICT4P with RedRose, Telerivert, and Twilo), ICT4Beneficiary solution Voucher, and card for market analysis. ICT Innovation Team
Call center (ICT4D on health Management System) with Elastik ; (CRM Integration) E-learning Project Management (Moodle);
CCTV installation (Door with card/fingerprint) system, IP camera with PTZ system remote site access (from a Smartphone); HR Management with HIK Vision application server
Onmobile Glt INDIA Focal Point in Mali (Orange MALI, Ring Back Tones RBT project; IVR Servers Manager );
•(Blade C7000 and C3000 Server Installation and configuration Linux CentOs E1 Link, CG / TX Voice Cards installation and configuration for the OZONE Telephony platform (RBT)
•Check server systems and application status daily basis • Manage platforms content prompt update (RFI Voice Portal and Orange MALI);
•Helpdesk Administrator ; Manage Incidents reports ; server update management planning with the INDIA based Operations Engineers team;
•Incident Alert system and escalation matrix planning for troubleshooting
