ICT Coordinator’s to improve the ways in which information technology supports NRC’s work. The responsible for planning resources, contributing to the development and implementation of services and making sure that the lessons learnt are captured and shared, Accountable for adherence to NRC policies, guidance and procedures and the global ICT Strategy, Responsible to analyse the needs and to develop clear country specific ICT requirements and plans. 3. Responsible for ICT management, control systems and implementation of ICT Handbook, policies, guidance and procedures and data protection requirements. Responsible for timely and high quality delivery of ICT hardware, software and services to the country programme, Line management, delegation of tasks and responsibilities to ICT staff. Contribute to innovation and advancement of ICT globally in NRC through pilots at CO level. to programme quality and effectiveness by identifying relevant ICT tools. Responsible for risk analysis related to ICT, mitigation and reporting to the CMG as appropriate,capacity building to ensure that all staff has the necessary level of knowledge on NRC’s ICT systems and procedures, high quality and timely reports to the Country Management Group (CMG), Regional and Head Office to contribute to better decision making regarding the ICT ambition and capacity at Country Level. Specific responsibilities These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. Network infrastructure manager (Bamako, Mopti,Timbuktu, Gao, Menaka) , Cisco Meraki dashboard Administrator; Assets management; SLA (support level 1,2 with freshservice) ; O365 onedrive and Sharepoint online; Team site Administrator, Windows delivery Optimization process; okta SSO. ICT4Program, ICT4Beneficiary solution. ICT Supports Manager (SLA 1,2)
ICT4D on health Management System; VOIP (CRM Integration) Elearning Project Management (Moodle); Call center Administrator; SLA (support niveau 1,2 et 3);
IP Portal (Door with magnetic card or digital fingerprint)
WiMax / Wifi project management; IP camera with PTZ system remote site access (from a Smartphone);
