Alexis LEFEBVRE
Custumer Service
38 years old
Driving License
Vancouver Canada (British Columbia)
Professional Status
Freelancer
Available
About Me
Customer service oriented, with a 10-year experience in planning, executing, analyzing, advising and helping clients, I am passionate about client success and want to provide the highest satisfaction.
I like to think that there is no
complex problem, only creative solutions.
I am detail oriented, with strong time management skills, always open to new ideas and I love to learn new things.
I like to think that there is no
complex problem, only creative solutions.
I am detail oriented, with strong time management skills, always open to new ideas and I love to learn new things.
Master's degree - Retail and Marketing
University of Lille II - IMMD Business School
October 2010
to July 2011
Credential: Master's degree
Institution Status: Recognized
Major/Specialization: Distribution Management
Canadian Equivalency: Master's degree
THESIS IN CONTINUING EDUCATION
Theme: Email marketing & Ethics
Courses validated in 2008-2009
Institution Status: Recognized
Major/Specialization: Distribution Management
Canadian Equivalency: Master's degree
THESIS IN CONTINUING EDUCATION
Theme: Email marketing & Ethics
Courses validated in 2008-2009
Details and Extracurriculars
- KEY WORDS: email, data, security, transparency, anticipation, differentiation, marketing
- READING: Chaffey, D. (2006). Total E-mail maketing. Elsevier Ltd.
- READING: Claeyssen, Y. (2008). L'e-mail marketing. Dunod.
- READING: Etchegoyen, A. (1991). La valse des éthiques. Ed. François Bourin.
- READING: Friend, G. (2009). The Truth About Green Business. Pearson.
- READING: Godin, S. (2011). Permission Marketing - La bible de l'e-mail marketing. Maxima.
- READING: Ktitareff, M. (2009). Révolution verte : enquête dans la Silicon Valley. Dunod.
- READING: Peppers, D., Roger, M., et Dorf, B. (1999). One to one en pratique. Éd. d'Organisation.
- SEARCH: Interviews, Brain Storming, Watch
- QUESTION 1: Transparency in data processing
- QUESTION 2: Customizing email, between relevance and risk of intrusion
- QUESTION 3: Ecological footprint of email
Bachelor's degree (four years) - Retail and E-Business
University of Lille II - IMMD Business School
September 2007
to August 2009
Credential: Master's Diploma
Institution Status: Recognized
Major/Specialization: E-Business and Distribution
Canadian Equivalency: Bachelor's degree (four years)
MASTER 1: Theory and development of my "web culture"
INTERNATIONAL PROJECT in San Francisco (9 weeks) in collaboration with Lille University - IMMD Business School and leroymerlin.fr
MASTER 2: INTERNSHIP one week of courses in Lille and three weeks at Smartfocus in Clichy
Institution Status: Recognized
Major/Specialization: E-Business and Distribution
Canadian Equivalency: Bachelor's degree (four years)
MASTER 1: Theory and development of my "web culture"
INTERNATIONAL PROJECT in San Francisco (9 weeks) in collaboration with Lille University - IMMD Business School and leroymerlin.fr
MASTER 2: INTERNSHIP one week of courses in Lille and three weeks at Smartfocus in Clichy
Details and Extracurriculars
- MARKETING: Marketing of mobility, Marketing of online services and multichannel
- WEB MARKETING: Theory and audit of several concrete cases (search, affiliation, display...)
- E-BUSINESS: Innovative business models, Organizational changes, Knowledge management, Audit and benchmarking
- PROJECT MANAGEMENT: Design and management of e-project, Project management methodology
- HTML and design ergonomics
- HUMAN RESOURCES: Team Leadership, Human Resources Management
- LAW: E-commerce law, Legal environment of distribution
- STRATEGY: Introduction to Strategy and Strategic Analysis (Theory and Case Analysis)
- SUPPLY CHAIN MANAGEMENT: e-mutations, value creation, audit
- QUALITY: Quality Management, Customer Satisfaction and Loyalty
Bachelor's degree (three years) - Business Administration
University of Lille II - IMMD Business School
September 2004
to July 2007
Credential: Diploma of Licentiate
Institution Status: Recognized
Major/Specialization: Business Administration
Canadian Equivalency: Bachelor's degree (three years)
Specialized training in management and marketing of distribution with many professionals, and a total of 24 weeks internship in three years.
Institution Status: Recognized
Major/Specialization: Business Administration
Canadian Equivalency: Bachelor's degree (three years)
Specialized training in management and marketing of distribution with many professionals, and a total of 24 weeks internship in three years.
Details and Extracurriculars
- WEB: Introduction to e-business
- MARKETING: Foundations and practices, Merchandising, Data analysis, Sale
- OFFICE: Validated Computer Certificate
- ACCOUNTING: Accounting Basics, Cost Accounting
- ECONOMY: Microeconomic analysis, Macroeconomic analysis, Financial analysis
- LAW: Labor law, Commercial law, Contract law, Consumer and distribution law
- LOGISTICS: Fundamentals and economics of logistics, Supply Chain Management
- HUMAN RESOURCES: Human resources management, Sociology of work
- LANGUAGES: English and German courses
- Discovery internship: 4 weeks in the 1st year at Carrefour Belgium
- Sales internship: 8 weeks in 2nd year at Boulanger
- Internship in management and management: 12 weeks in 3rd year at Boulanger
Scientific secondary school diploma
Lycée Industriel et Commercial Privé de Tourcoing
September 2001
to June 2004
Details and Extracurriculars
- Major: Engineering Sciences
- Specialization: Mathematics
