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Alexis LEFEBVRE

Custumer Service

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Alexis LEFEBVRE
38 years old
Driving License
Vancouver Canada (British Columbia)
Contact me
Professional Status
Freelancer
Available
About Me
Customer service oriented, with a 10-year experience in planning, executing, analyzing, advising and helping clients, I am passionate about client success and want to provide the highest satisfaction.

I like to think that there is no
complex problem, only creative solutions.

I am detail oriented, with strong time management skills, always open to new ideas and I love to learn new things.
Resume created on DoYouBuzz
Skills

Project Management

  • Customer Relations Management - Email Service Provider - Webdesign - Development - Sales Department
  • Campaign planning via Smartsheet
    Centralization of all the information needed to plan marketing campaigns and manage workloads
    Advanced
  • Team Foundation Server /Visual Studio Online
    Setting up and monitoring features
    Specification of technical requirements
    Good
  • Project testing and validation
    Implementation of test plan: check compliance with the mechanics initially requested, check the display on a maximum number of devices...
    Advanced

Email marketing

  • Managing Relationships with the Email Service Provider
    New features of the ESP
    Histoire d'Adresses Team training on good practices of emailing
    Email marketing campaigns sending
    Expert
  • Creating HTML code
    Classic email code creation
    Fluid / responsive code update
    Web HTML code update
    Advanced
  • KPI Monitoring
    KPI calculation, market averages, historical comparisons
    Advanced
  • Testing validation
    Customers sending email campaign validation
    Advanced
  • Display and Delivery Tests
    Advanced
  • Graphic Brief
    Design teams debrief
    Optimization for fluid / responsive display
    Advanced

Creation and Campaign Analytics

  • Photoshop
    PSD update
    GIF animations editing
    Mockup
    Good
  • Dreamweaver
    Development and update of HTML code emailing
    Understanding and update of PHP/CSS
    Good
  • Google Analytics
    Implementation of tracking codes
    Campaigns Statistical monitoring
    Intermediate
  • Litmus
    HTML email and web creatives Display Testing
    Implementation of tracking codes
    Advanced
  • Display Campaigns
    Implementation of tracking codes
    Helping with programming
    Results analytics
    Intermediate

MS Office 365

  • Excel
    Expert
  • Word
    Expert
  • PowerPoint
    Advanced
  • Sharepoint
    Good
  • Outlook
    Good
  • Access
    Intermediate

Databases

  • Working on campaignes Data Files (segmentation, QOD etc.)
  • Understanding SQL query logic
  • Requirements to automate file processing

Community Management

  • Presence Development on social networks
  • Twitter account management
  • Searching for social marketing analysis tools

Languages

  • English
    CLB/LINC 8 - Fluent Intermediate Ability
    Listening 6 - Speaking 7 - Reading 8 - Writing 8

    LINC: Language Instruction for Newcomers to Canada
    CLBT: Canadian Language Benchmarks Placement Test

    (Mar. 2017)
    Advanced
  • French
    Mother tongue
    TEF oct.2015: C1 and C2 (experienced)
    Expert
  • German
    Notions
  • Spanish
    Notions
  • Slovak
    Notions
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Resume created on DoYouBuzz