Alexander Andrianov
IT manager
ITSM, Cisco, Project management
52 years old
Driving License
Moscow region (143989) Russia
Professional Status
Employed
Open to opportunities
About Me
Goal-oriented IT-specialist with over 20 years experience, capable of managing teams and projects; knowledge of ISO and ITIL.
Head of IT outsourcing Business Unit
Advanced system technologies
Since August 2015
- Development of IT services sales
Detailed Description
- Strategic and operation management of Business Unit
Company Description
System integrator (IT-outsourcing, Cyber security, Soft development)
Company website
Inspector
Customs
August 1994
to August 1995
Full-time
Saratov
Russia
- • Connected 10 branches to central office
• Secured data transfer processes
• Provided user technical cupport (200 users)
Leading engineer
Sberbank
August 1995
to October 2001
Full-time
Saratov
Russia
- • Secured the efficiency of bank’s computer networks, connectivity to regional branches, ATM and telephone networks
• Combined 48 regional braches into a single network
• Connected the bank to the control system via satellite and land connection
• Concluded 9 agreements with service providers
Engineer, Head of engineer group
Microtest
November 2001
to December 2009
Full-time
Moscow
Russia
- • Managed a team of 10 people
• Controlled 40 projects carried out by the team
• Managed a service support project for a major internet provider
• Conducted service support for 20 clients
Head of Production Department
Outsourcing 24
January 2010
to July 2015
Full-time
Moscow
Russia
- Management of IT outsourcing and the 2nd line support projects
Detailed Description
- • Managed 80 people in 6 offices throughout Russia
• Managed service projects for service providers and enterprises.
• Developed guidelines, methodological and regulatory materials for production department and related departments
• Implemented ISO 20000 processes in the company
• Developed and monitored KPIs for subordinates
• Conducted 35 IT audits of client companies
• Achieved service level of 97 percent and average customer satisfaction score of 4.8 (5-band scale)
