Alex Tiffani - Customer Care

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Resume created on DoYouBuzz

Experiences

Event organizing and concepting for kids and family.
Marketing and promoting
Response and handling customer.
Making video education for kids and family an all the theme about storytelling.

Follow up and customer question quickly
Reporting to Support Quality Management.
Response and send the feedback to customer
System recording for all the case
Product and Event knowledge
Email promote event
Follow up with the other team regarding the customer needed
Customer satisfication

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Promote and give the product knowledge to customer
Ensure the insurance policy
Manage the data of customer.
Customer satisfication

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Supervise the team in achieving high quality service standard and maintain customer satisfication by establishing internal training periodically.
Support and give the telemarketing division about the product knowledge including the benefit, how to promote and explanation to the customer of the insurance
Review the telemarketer performance

As a telemarketer i am responsibly to explain the product including the function and the benefit of the insurance. Make some call to the customer and ensure the explanation of our product and sell it.

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Skills

Handling

Advanced
Product Knowledge

Good

Handling

Advanced
Knowledge

Good

Content writing

Good
Handling

Advanced

Customer Engagement

Advanced

Education