Alex Soupeaux

Resume created on DoYouBuzz

Experiences

Maintained and supported network and security systems to ensure overall availability of SFR’s voice and data networks.
Identified, diagnosed, and resolved complex network issues using methods that minimally impact production environment function and maintaining appropriate security.
Performed firewall administration, including access control maintenance, and SEIM (Security Event and Incident Management) log management.
Monitored network utilization, capacity, and quality.
Provided on-call support even after normal business hours as required.

Supervised technical support to 50 end users of the US and UK sites
Conducted migration of internal Exchange Server 2003 to a hosted solution, resulting in 99.9% of server availability, improved employee collaboration for sharing information, centralized management and reduced costs by 45%
Installed and configured a new firewall (Fortinet Fortigate 110C) with web filtering and intrusion detection functionalities, reducing time spent by employees on non-business websites by 20% and increasing security by filtering dangerous web pages and unsolicited contents
Reduced server breakdowns by 20% and prevented performance degradation by deploying a monitoring solution with real time email alerts
Decreased maintenance costs by 30%, eased management and lowered temperature by 10% by creating virtual machines on the VMware ESX Server and eliminating too many physical servers in a small space
Increased security of VPN authentication process from remote employees by implementing a 2-Factor authentication solution
Maintained comprehensive documentation for all implemented networks and produced ‘Change Management’ documentation for all network related changes

Maintained file servers (Windows Server 2003)
Oversaw backup and supervised technical support to 30 end users
Deployed monitoring tools (Nagios, Cacti)
Configured secure wireless network to resolve connectivity issues and lack of network connections in the conference room

Managed domain controllers (AD 2003) with DNS, DHCP servers and printing services
Configured Exchange Server 2003 with Outlook Web Access and RPC over HTTP services
Performed the backup process and maintained file servers (Windows Server 2003).

Education

Computer Science - Systems and Networks

Skills

Network Security Engineer