Skilled in cultivating positive relationships with clients and colleagues, particularly adept at communicating with strong conviction and recognised expertise.
Experience of leading the marketing and sales of Mortgage and Protection products in multiple estate agents, building on an exemplary record of achievement in the financial services industry.
Financial Assessment - Qualifying applicants to advise of their purchasing ability. Conducting detailed fact finds in order to establish budgets and affordability.
Sales and Advice - Advising on and selling regulated / unregulated mortgage and protection products. Selecting the most suitable product for clients' needs.
Sales Progression - Providing feedback to residential sales team in respect of progress to leads provided.
Results Focused and Highly Competitive -Ability to work to sales targets and KPIs.
Due Diligence - Numerate and detail conscious. Ensuring that a clients full financial history is accurately captured.
Financial Planning - Conducting a full financial review, addressing clients' savings and protection needs. Producing financial reports, and outlining decisions made based on customers needs and affordability.
Sales - Identifying new business opportunities. Coaching and developing staff to recognise potential business referrals in order to guarantee targets are met.
Risk Management - Delivering quality business that is compliant and profitable. Ensuring that business practices meet guidlines detailed in ICOB. Annual re-licensing in accordance with FCA requirements.
Marketing - Developing marketing strategies for Scottish Widows via direct and indirect marketing. This involves developing strategies, communicating plans and gaining agreement with senior management / staff. Providing an update as to the efficacy of recent marketing strategies.
Management - Coaching and developing colleagues to recognise potential business referrals. Conducting staff appraisals and encouraging creative ideas for maximising business.
Independent Work - Self motivated, ability to work with little or no supervision.
Relationship Management - Managing a large portfolio of international clients through building a rapport, gaining their trust and confidence. Presenting them with strategies for making their money work harder.
Inside Sales - Identifying further business opportunities, and referring clients to other specialists i.e. Wealth Managers, International Mortgage Advisors etc.
Problem Solving - Finding solutions to complex issues, such as multi-currency transactions and certifying foreign legal documents. Solving these issues in an efficient and timely manner.
Conflict Resolution - Keeping calm in both positive and negative situations, and using skills developed to find a peaceful resolution.
Time Management - Using time effectively, by prioritising a busy workload. Meeting deadlines through building strong relationships, creating solutions to a particular problem and making the client feel valued in the process.
Data Confidentiality - A broad understanding of data confidentiality issues, and the need for protecting sensitive information.
IT Skills - Knowledge and experience of utilising computers and related technology efficiently. Highly capable of using a variety of software packages for a range of functions i.e. Word, Excel, Powerpoint etc.
Information Management - Precise attention to detail. Collecting and managing information from multiple sources, and distributing that information to Underwriters, Risk Managers etc.
Organisation - Strong organisational skills, orderly and efficient. Practiced in collating information from multiple sources and composing highly detailed reports.
Flexibility - Thrives in a constantly changing environment. Ability to shift working behaviours to suit new tasks.
Teamwork - Collaborative worker, who works well with others using skills and providing constructive feedback. Educated to high level in group dynamics, and social interactions.
Office Work - Substantial experience of working within a busy office environment.
