Planning & recruiting for the growth of the on-the-ground operations
Analysis & strategy of driver metrics to ensure adequate supply and a great standard of service
Managing Customer Service team in collaboration with Glovo HQ
Collaborated with Glovo’s HQ to create best practices, shared problems and solutions
Got stuck in – when there is a problem, I had to find a way to fix it
Reported directly to the Barcelona Ops Manager and had a weekly call with Glovo Global Ops
Helped out with the administrative and financial reporting
Worked long hours under pressure!
Descripción de la empresa
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app. The service is carried-out in less than an hour by independent couriers, called Glovers.
