Participated in projects for clients of different sectors, focused on the implementation of e-business strategies, digital transformation, business development, UX enhancement, GTM strategies, process optimization and communications improvement
Played a key role in helping conduct market research studies, economic analyses, and obtaining and processing information, focused on identifying business opportunities, actionable recommendations and strategic conclusions
Collaborated in the preparation of business proposals
Supported multi-disciplinary teams, conformed by business consultants, UX, CRM, Media, Tech, Mobile and Digital Marketing experts
Descripción de la empresa
Business-oriented, customer-centric & data-driven approach to end-to-end, turnkey consulting, supported by state-of-art technology
Planning & recruiting for the growth of the on-the-ground operations
Analysis & strategy of driver metrics to ensure adequate supply and a great standard of service
Managing Customer Service team in collaboration with Glovo HQ
Collaborated with Glovo’s HQ to create best practices, shared problems and solutions
Got stuck in – when there is a problem, I had to find a way to fix it
Reported directly to the Barcelona Ops Manager and had a weekly call with Glovo Global Ops
Helped out with the administrative and financial reporting
Worked long hours under pressure!
Descripción de la empresa
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on demand service that purchases, picks-up and delivers anything that is ordered through the app. The service is carried-out in less than an hour by independent couriers, called Glovers.
