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Alejandro P.
Bautista
Major Incident Specialist (Intermediate) / SWAT Manager
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39 years old
San Jose del Monte, Bulacan Philippines
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Experiences
Technical Support Representative
ePLDT Ventus
November 2007 to February 2010
Bonifacio Global City
Philippines
Provided customer service as first point of contact during off-hours.
Redirected problems to appropriate resource and service desks during off-hours.
Send AS2 alerts for failed transactions of customers during off-hours
Escalate priority issues per Client specification
Notify Incident Management if Major Incident occurs
