As a Multilingual Frenchman with an outstanding track record in Marketing and Communications, I am sharing my experience acquired in VINCI in France, the world leader in concessions and construction, and in Walt Disney World in Florida, greatest entertainer of the USA.
Human Resources: managing a large team of operators as well as operating zones through the City; Monitoring operators’ performance through data analysis; Recruiting and onboarding; Researching and implementing initiatives to foster rider community and ensure high retention - create reward schemes and incentive to drive performance,
Scheduling: Creating and implementing a scheduling model to ensure KPIs are met and operators are retained - ensuring staffing targets are meet at all times,
Business Operations: Supervising riders’ hours approval, payments and administration; Research new areas for expansion, analyze quantitatively based on demographics and local geography/traffic;
A whole host of ad hoc tasks with all other departments.
