Works for worldwide customers within my own team or with other Cisco teams to solve problems.
Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions.
Provides technical consultation to other team members.
QM/distributing cases.
Keeps up-to-date with the latest technology products in the area of expertise in order to provide a high quality support.
Provide phone/email/Webex consultation to independently troubleshoot and resolve complex product problems for Cisco customers.
Act as a technical expert on Wireless networking and Cisco Wireless network elements, both hardware and software.
