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Akshay H. Shetty

International Business graduate | Business development, Customer operations and Technology professional.

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Akshay H. Shetty
37 years old
Nice (06000) France
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Professional Status
Available soon
Available
Experiences

Online Media Analyst

Oxyme
March 2016 to February 2017
Part-time
Remotely from Nice
France
  • Process the consumer generated online results collected in the internal rating application.
  • Analyse and rate the results according to the project needs, scope, relevancy and sentiments.
Company Description
A marketing analytics company delivering unbiased insights based on online consumer talk.

Consultant – Sales Operations

Svenska Technologies Pvt. Ltd.
June 2016 to October 2016
Consultant
Remotely from Nice | Mumbai, India
France
  • Developed solutions to successfully implement the sales management and CRM application.
  • Identified, recommended and brought into effect relevant changes to help in corrective reporting.
  • Streamlined the sales function and practices to help measure its effectiveness and performance.
Company Description
Exclusive regional dealer for Volvo Construction and Mining Equipment in India.
Company website
https://www.linkedin.com/company/svenska-technologies-pvt.-ltd.
  • Identified and assessed new business opportunities for the customer’s portfolio of solutions.
  • Qualified leads by phone calls and emails to CxO level decision makers in the Telecom industry.
  • Set up 10+ meetings between prospects and the customer for the latter’s presence at a major international telecom event – Mobile World Congress 2016, Barcelona.
  • Analyzed and provided campaign progress details to customer with ad-hoc and weekly reports.
  • Updated the internal CRM with decision makers’ details and status of interactions with them.
  • Increased lead generation by 40% by gaining insights into the dynamics of global telecom operators, analysing target markets and consolidating relevant market intelligence data.
  • Prepared sales presentations and 30+ business cases assisting the sales team to engage with prospects and partners and qualify them successfully.
  • Created and managed prospect portfolios, competitor information and contact lists in the internal database and CRM.
  • Conducted sales pipeline analysis and optimized sales processes for driving sales performance.
  • Provided recommendations for sales approach based on analysis of gathered market data.
  • Prepared commercial proposals; developed sales offerings and strategies and contributed in the pricing elements of RFPs.
  • Led a team of 4 members delivering solutions and service to customers and ensured positive customer experience by achieving above 98% SLA targets.
  • Single point of contact for business and product teams in Europe; regular interaction on business issues and change requests (CRs) through weekly calls and Salesforce.com.
  • Collaborated with customers and stakeholders to gather business requirements and assess CRs.
  • Developed insights and optimized business processes to improve service delivery effectiveness by analyzing key operational metrics.
  • Assisted the project manager in monitoring service delivery progress by generating weekly reports to provide status updates.
  • Provided techno - functional support and service to global users of software development life-cycle tools.
  • Handled complex functional support tasks including issues, incidents and software administration activities.
  • Mentored new engineers with knowledge transfer by training them to handle functional tasks.
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