Akshay H. Shetty
International Business graduate | Business development, Customer operations and Technology professional.
Online Media Analyst
Oxyme
March 2016
to February 2017
Part-time
Remotely from Nice
France
- Process the consumer generated online results collected in the internal rating application.
- Analyse and rate the results according to the project needs, scope, relevancy and sentiments.
Consultant – Sales Operations
Svenska Technologies Pvt. Ltd.
June 2016
to October 2016
Consultant
Remotely from Nice | Mumbai, India
France
- Developed solutions to successfully implement the sales management and CRM application.
- Identified, recommended and brought into effect relevant changes to help in corrective reporting.
- Streamlined the sales function and practices to help measure its effectiveness and performance.
Campaign Manager (Lead Generation and Marketing)
Deveo
February 2016
to March 2016
Temporary Work
Nice
- Identified and assessed new business opportunities for the customer’s portfolio of solutions.
- Qualified leads by phone calls and emails to CxO level decision makers in the Telecom industry.
- Set up 10+ meetings between prospects and the customer for the latter’s presence at a major international telecom event – Mobile World Congress 2016, Barcelona.
- Analyzed and provided campaign progress details to customer with ad-hoc and weekly reports.
- Updated the internal CRM with decision makers’ details and status of interactions with them.
Business Development and Market Analyst
Buzzinbees
June 2014
to November 2014
Internship
Sophia Antipolis
France
- Increased lead generation by 40% by gaining insights into the dynamics of global telecom operators, analysing target markets and consolidating relevant market intelligence data.
- Prepared sales presentations and 30+ business cases assisting the sales team to engage with prospects and partners and qualify them successfully.
- Created and managed prospect portfolios, competitor information and contact lists in the internal database and CRM.
- Conducted sales pipeline analysis and optimized sales processes for driving sales performance.
- Provided recommendations for sales approach based on analysis of gathered market data.
- Prepared commercial proposals; developed sales offerings and strategies and contributed in the pricing elements of RFPs.
Team Lead and Application Support Analyst
Atos India Pvt. Ltd.
August 2011
to December 2012
Full-time
Mumbai
India
- Led a team of 4 members delivering solutions and service to customers and ensured positive customer experience by achieving above 98% SLA targets.
- Single point of contact for business and product teams in Europe; regular interaction on business issues and change requests (CRs) through weekly calls and Salesforce.com.
- Collaborated with customers and stakeholders to gather business requirements and assess CRs.
- Developed insights and optimized business processes to improve service delivery effectiveness by analyzing key operational metrics.
- Assisted the project manager in monitoring service delivery progress by generating weekly reports to provide status updates.
Software Engineer
Atos India Pvt. Ltd.
January 2010
to July 2011
Full-time
Pune
India
- Provided techno - functional support and service to global users of software development life-cycle tools.
- Handled complex functional support tasks including issues, incidents and software administration activities.
- Mentored new engineers with knowledge transfer by training them to handle functional tasks.
Masters in International Business
Grenoble Graduate School of Business, Grenoble, France
January 2013
to July 2015
Research Thesis: Role of business development strategies of European professional football clubs on the development of football in India – an independent research project.
Skills
IT/Technical
-
Microsoft Office
Outlook, Excel, PowerPoint, Word
- CRM systems; Salesforce.com
- SQL
- Databases; Database administration
- SaaS solutions
- SharePoint; MediaWiki
- Tableau (Basic)
Languages
-
English
Expert
-
French
Intermediate
-
Hindi
Expert
Certifications
-
ITIL v3 Foundation Certification for IT Service Management
Change management, Incident management, Problem management, Release management