I am a strongly motivated senior servant leader, who believes in agility and agile mindset . Currently I work at Imperial Brand's where I am responsible for IT Delivery organisation of B2B and B2C Solutions that includes capabilities such as B2B CRM,B2B Commerce and Loyalty portals, B2C eCommerce , B2C eCRM , Brand and Customer care. During my professional career, I began my journey working with an Indian IT giant where I enhanced my corporate and technical skills by assisting International clients in their business processes. Later I got opportunity to be part of Heineken’s well know young leadership development program at Heineken. During the program, I worked in areas such as IT strategy ,projects and operations Afterwards I worked in IT application management team where I managed for office 365 suite and also did service management for region Europe where I managed global supplier. Later I was working as an Agile transformation lead within Agile transformation team at Heineken to help IT and functional team to Experiment , Adopt Agile mindset and ways of working to improve time to market and increase customer collaboration and satisfaction Later I worked in very exciting scale-up Upfield - plant food company where I was Head of f IT for south west Europe region.
Work with Sales and trade as well as Digital marketing team to create IT solution roadmap that will delivered business value
Responsible for overall IT commercial portfolio delivery and responsible to delivered solutions to ensure fit with business requirements.
Provides leadership to architects and delivery leads who leads team including Product Development, Platform implementation(Projects), DevOps and Support teams
Accountable for maintenance, availability, and operations of infrastructure of B2B (Salesforce) and B2C platform (Headless E-Commerce).
Accountable with my Technology Architects to ensure, delivery team develops/ delivers features and improvements according to architecture standard that follows good industry practices as well as that is inherently secure, performant, robust
Work with different stratgic vendor such as Saleforce, commercetool, Optimove etc to identify right solution to solve business problems
Responsible to setup agile ways of working as well as Engineering standards and processes are applied to ensure value driven delivery has been done
Manage and work with outsourcing partner to delivery on agreed portfolio roadmap
Enable Head of Product( B2B and B2C) by provide right development capabilities for feature development
Support VP IT for commercial solution to create 3-5 strategy and vision for commercial IT solutions
Head of IT (South-West Europe)
Upfield
September 2019
to August 2021
Responsible for IT for the 7 Markets ( Netherlands, Belgium, France, Spain, Portugal, Greece and Cyprus) and 3 Factories ( Netherlands, Portugal and Greece)
Leading team of 4 with 1 internal employee and 3 contractors
Responsible for Business relationship linkage between the business units & primary IT contact for the business working with 4 GM’s & 3 factories directors
Serve as strategic interface between the Business & Global IT transformation project to support the divestment of Upfield business from Unilever.
Responsible for supporting the Transformation, Business Engagement and the delivery of IT Services
Accountable for alignment to IT Compliance and governance framework and provide appropriate input to and management of IT Costs.
Responsible for local and regional IT budget management
Agile Transformation Lead
Heineken
March 2018
to September 2019
Lead work stream to create agile delivery organisation
Do portfolio planning/Big room planning and help setup OKRs with Portfolio Managers
The set-up of the actual product team (including structure governance and Agile ways-of-working
Enabled Product Owner in Initiating, Preparing and Launching Product and Product teams
Set up escalation mechanism (e.g. sponsor)
Identity relevant budget lines and navigate budget governance to obtain ownership over this budget
Change management around adoption and transformation towards agility
Setting up to DevOps teams
Service Management (Europe)- Business Applications
Heineken
April 2017
to April 2018
Amsterdam
Netherlands
Responsible for Application support service management for portfolio of 8 million
Lead Agile implementation project for ERP and BI/BO application support service for region and successfully decrease new development delivery time from 60 days to 20 days- Approx team size 20
Held Service reviews and acted on Pro-active & on- requests to European operating companies
Monitor supplier performance and liaise with supplier to ensure pain point are address and SLAs are green
Drive regional service improvement initiatives
Acted as a SPOC for escalation within Europe region for Application support and managed stakeholders in European Operating companies IT teams
Help drive negotiation with liaising with multiple senior stakeholder and with supplier to bring saving of 2mEUR
Business Application Manager
Heineken International
March 2015
to 2017
Full-time
Amsterdam
Netherlands
Was responsible for creating technology roadmap for Office 365 cloud solutions
Worked as an application manager for Microsoft collaboration platform (office 365 - Sharepoint OneDrive Teams Delve )
Managed continuous improvement projects to improve process and technology to enable people
Lead projects for system maintenance project( ERP and Non -ERP systems)- approx team size 10-15 FTE
Managed outsource team (5 FTe) to ensure delivery is made as per agreed SLA
International Graduate Program
Heineken International
September 2013
to March 2015
Full-time
Amsterdam
Netherlands
"The IGP is built around three six-month assignments which are designed to provide intensive and contrasting learning experiences. This is quite a challenge for the individuals involved: every six months, they have to establish themselves in a new country, start a new job and embed themselves in a new team." "For the 2013 edition, 15 International Graduates have been selected out of more than 22.000 applications around the world"
Worked on various IT and non-IT functional areas such as performance mgmt, financial /business analysis and change mgmt
In Nigerian Breweries ,Acted as local project manager and did activities such as change management , stakeholder management , planning ,budgeting for SAP roll out.Created and executed user training as well as change awareness strategy
In CEE regional office, work as IT business analyst
Information System Analyst Intern - Investment Funds Service
Clearstream -Deutsche borse Group
June 2013
to October 2013
Luxembourg
Luxembourg
Analyse existing services related to Investment Funds such as Order routing, Corporate Action, Custody, Fund Transfer.
Determine impacts, rationale for change and Present results to both Business and IT teams
Detailed Description
As an Intern Analyst for Investment Funds Services, I will study the impact of changes in the IT financial landscape on the relevant Clearstream services. I will gain a strong knowledge in requirement engineering, as well as in the Investment Funds, Settlement and Custody Industries
Software /Solution Engineer
PERSISTENT SYSTEMS LIMITED
July 2010
to July 2012
Full-time
Pune
India
I was responsible for the requirement interpretation and implementation of solution for critical modules
I worked on the projects that would automate presale /post-sale activities of services of one of the Reputed US based company
Participate in requirement analysis, risks analysis and worked with Business Analysts for User Acceptance Test (UAT)
Detailed Description
Won a “You made a difference ”award for recognition towards excellent individual contribution to the project for two consecutively quarters
Company Description
Persistent is a global company specializing in software product and technology innovation. For more than two decades, we have partnered closely with pioneering start-ups, innovative enterprises and the world’s largest technology brands. We have utilized our fine-tuned product engineering processes to develop best-in-class solutions for customers in technology, telecommunication, life science, healthcare, banking, and consumer products sectors across North America, Europe, and Asia.
