13 + years of extensive experience in the IT industry, Technology Operations, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Service Delivery Management, Strategy Planning, IT Infrastructure Services, IT Consulting, and Vendor Management & Negotiation.
Handling roles & responsibilities such as Domain Consultant,System Administration and offering services on various facets for Information technology clients such as Deployment, Infrastructure Management.
Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.
Domain Expertise and Consulting experience on multiple industry verticals like Banking, Finance, Insurance, Media & IT Services.
Hands on experience in managing Windows Server Environment, Virtualized Infrastructure on VMware platforms.
Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering.
Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements.
Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.
◄ My Key Target Deliverable ► • IT Infrastructure Designing and Management Services, • Network Infrastructure management • Server Infrastructure management • Applications Support @ Tier 2 and 3 • Security Infrastructure management • Remote Infrastructure Management • Tier 1, 2 and 3 IT Operations Support • Setting up and maintaining IT Infrastructure and Leading the Network, System & Security Team. • Infrastructure & Network Security. • Identify new software for betterment of processes / systems. • Selection, procurement, installation and commissioning of the IT infrastructure. • Internal Quality Systems Audit. • Network project planning, engineering and execution, problem identification & solution, and establishing processes for optimum resource utilization.
• To manage and set up IT Infrastructure • Oversee the administration and maintenance of IT infrastructure. • Oversee the administration of LAN / WAN. • To strategies, plan, develop and implement the company’s IT budget and infrastructure plan. • To manage and mentor the IT support team. • To evaluate user need and system functionality. • To ensure that all the facilities meet the needs of the end user with appropriate advice & support. • Introducing and installing new system upgrades and security backups for hardware and software systems. • To ensure the smooth running of all the systems, including anti-virus software, print services and email provision. • To adhere the software licensing laws. • To provide secure access to the network for remote users. • To manage crisis situations, this may involve complex technical hardware or software problems. • To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary. • To manage and oversees all telephone changes, including routing for seating assignments. • Oversee all help desk activities at the regional level. • Build and maintain vendor relationships and manage the purchase of hardware and software products. • Manages the purchasing of all software, hardware and other IT supplies • To ensure that company assets are well maintained. • Updating and upgrading with the latest Technologies.