Ajay Kapoor

15 years of experience in implementing successful sales strategies and motivating highly galvanized teams to produce significant bottom-line results. Distinguished background in recruiting and developing “A Players” to drive revenue across multiple sales organizations. Adept at designing and executing effective sales strategies to optimize market opportunities. Exemplary communicator with the passion and drive needed to cultivate and foster professional and profitable relationships while maintaining trust

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Experiences

Processed Managed - Fares And Distribution, Customer Service & Waiver Process, ADM & Disputes Process
Managing availability of fares(Consolidator fare & wholesale Fare) for all airline in our all GDS-Amadeus/Sabre/Apollo through Airline Supplier relation.
Managing team of fare filing of Net & DDF fare in Amadeus/Sabre/Apollo.
Managing Product development for in-house efficacy.
Developed in-house tool for internal important facilitation.(Airline commission Data Base tool to support auto-ticketing, Group search engine development)
Managing all B2B/Global client escalations.
Set important instructions for every new policy change in terms of FOP/Refunds/Schedule Change
Fulfillment Procedures for Clients On-Boarding.

Automation & Ticketing Helping Tech Team for building up B2C Process Flows which Includes Air Availability, Pricing PNR's, Ticketing, Refunds/Re-Issue, Multi TST
Report any Tech related issues to the Tech team and closely monitor and follow up till the time these are resolved.
Keep a central database of all the cases reported to Supplier Relations Team for deals and follow up regularly till the time we get the deal.
Net fare testing to ensure that these uploaded on GDS correctly or pull on the website.
Competitive analysis on all airlines, to find out whether the Net fares received by us are competitive in comparison with other market fares.
Ensure that all the deals available on competitor websites are available with us, the ones missing have to be reported to the Supplier Relations Team
Work out Deals for all newsletters.
Provided Training & Supervision to new team members.

Worked Closely with Tech Team on Website Enhancement & Automation.
Worked on API Integration for AC2U &Softvoyage fares on CheapOair.ca
Projects Handled Mixed GDS, PUB to NET, Markup Tool, Blocking Logic, Deal Management System(DMS), Logics to sell Airlines which is not allowed to sell on Online Portal.
Flight Failure Process.Monitoring of Price Change & Sold Out Cases on Daily Basis. Weekly Calls/Meetings with Sabre & Amadeus to Fix these issues.
Worked on Deals for CheapOair.ca Landing Pages & Newsletters.
WOW, MOM & YOY Sales Comparison Report to analyse revenue loss/profit.
META'S & OTA'S Violation Analysis
Reviewing competitive air content/pricing analysis report for multiple points of sale through Rate Gain
Reports.Escalating discrepancies forabove issues to the appropriate party Monitoring live sites for all points of sale for air related problems
Making database updates for multiple points ofsale
Working with multiple teams within the company to resolve air related problems
Problem solving by reproducing scenarios, researching available data, filing bug reports, developing alternatives to bring resolution to issues
Assisting test teams when testing new features
Working with Program Managers to reproduce reported problems, and to suggest enhancements to the site.

Managing process of fare filing for Net & DDF contracts under In-House Tool i.e. SKYLOADER AND CBLOADER
Quality Checking of Different contracts
Online Failed booking processing
Helping in Reservations Queries
Worked on Training Manuals for different process
Provided Training & Supervision to new team members.

Skills

PRICING

Advanced
DATABASE

Good
GDS : SABRE & AMADEUS

Expert
AUTOMATION

Advanced
BENCH MARKING

Expert
FARE ANALYSIS

Expert
MARKET RESEARCH

Expert
TEAM MANAGEMENT

Expert
SUPPLIER REALTION

Good
EXCEL

Advanced
POWERPOINT

Advanced

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Manager Fares And Distribution

Manager

Technical Consultant Travel

Team Leader

EXECUTIVE - FARE FILLING

Competitive Knowledge B2C/B2B

Bachelor of Commerce

Delhi University