Ambitious System Administrator who wants new Challenges and growth opportunities. Able to deliver a good service with a high level of expertise and Service Delivery.
Provide Help Desk services for professional users based in France (Veolia France):
Create Active directory accounts
Reset Account passwords
Create VPN account and assign RSA Token to users Install applications with remote tools
Check failure with monitoring tools Diagnose network issues
Checking cases and escalation errors done by the Level 1, Mentoring the level 1
Provide advanced support for users (level 2 Support) Manage active directory and account groups and roles. Contributing in management process and new projects
Install printers
Resolve computer hardware and software issues/failure
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
Familiar with the full High Performance Services Metrics, reporting, analysis, and providing action plans to improve services to meet customer satisfaction
