Ambitious System Administrator who wants new Challenges and growth opportunities.
Able to deliver a good service with a high level of expertise and Service Delivery.
Able to deliver a good service with a high level of expertise and Service Delivery.
Senior System Administrator- Unified Communication Technical Expert
Vistaprint
Since August 2013
Tunis, Tunisia
Tunisia
- Provide IT Support dealing with customers and partners
- Provide excellent customer service
- Participate in and contribute to the implementation of industry best practices for Internal Business
- Systems application support
- Solution deployment, installation, migration, configuration and disaster recovery
- PC & MAC Images and software packages creation / deployment
- Mobile devices configuration and support ( IOS , Android , Blackberry )
- Assist project teams with technical issues
- Troubleshoot and solve common IT issues (CISCO VOIP, Video conferencing, computer hardware failures, software installs, access requests, etc...)
- Create, change, and delete user accounts per request.
- Support/administer Active Directory, virus/spam detection
- Follow and implement security policies while carrying out desktop support
IT Help Desk Technician Level 2
Help Line
January 2013
to August 2013
Tunis
Tunisia
- Provide Help Desk services for professional users based in France (Veolia France):
- Create Active directory accounts
- Reset Account passwords
- Create VPN account and assign RSA Token to users Install applications with remote tools
- Check failure with monitoring tools Diagnose network issues
- Checking cases and escalation errors done by the Level 1, Mentoring the level 1
- Provide advanced support for users (level 2 Support) Manage active directory and account groups and roles. Contributing in management process and new projects
- Install printers
- Resolve computer hardware and software issues/failure
- Create knowledge base articles
Apple Advisor
Transcom
January 2012
to December 2012
Tunis
Tunisia
- Phone support for Apple customers: Mac OS, iOS Devices
HP Senior Technical Support Advisor
Stream Global Services
December 2008
to January 2011
- Demonstrated Leadership
- People management responsibility
- Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
- Familiar with the full High Performance Services Metrics, reporting, analysis, and providing action plans to improve services to meet customer satisfaction
- CUCM Administration
- UCCE Administration
- Collaboration (Cisco, Zoom)
- Microsoft teams and Skype for Business
- Cisco Technologies
- Video Conference Devices Administration (TMS)
- Cisco Unity Connection
- CICD Training Plural Sight Web Based training
- CIPTV 1 training: Global Knowledge France
- HP and Dell Hardware
- Windows Server 2012 Microsoft Certified Professional (Installation and configuration)
- Active Directory 2008/2012
- MS Exchange 2010
- Microsoft Office Suite
- Cisco CNNA Training (ICND 1, ICND 2))
- VPN(Cisco anyconnect,RSA token, Juniper, Nomalia,Global Protect, Duo)
- Arabic: Excellent Written & Spoken
- French: Excellent Written & Spoken
- English: Good Written & Spoken
Network Techniques and Internet
