Experience — Ahmed Ragab

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Resume created on DoYouBuzz

Experiences

Trained team members on performance metrics and consumer behavior identification.
Monitored call quality and provide individual constructive feedback to enhance performance.
Developed all process controls and metrics for daily management of Call Center.
Established and updated work schedules to account for changing staff levels and expected workloads.
Authorized to Dealing with all online Applications which contracted with the company.
Providing the Higher Management with Monthly Reports about Customers Problems and Staff Performance.

Controlled the answers of Customers inquiries from others Moderators and Editors.
Responding about Customers inquiries , Also Handling their Problems.

Customers Service Supervisor

Egy Preneurs Co (Food & Beverages field)

February 2016 to January 2019

Full-time

Alexandria

Egypt

Trained team members on performance metrics and consumer behavior identification.
Monitored call quality and provide individual constructive feedback to enhance performance.
Developed all process controls and metrics for daily management of Call Center.
Established and updated work schedules to account for changing staff levels and expected workloads.

Received Customers Calls and orders.
Responded to Customers inquiries.
Handled Customers Problems.