ahmed mohamed
Sales associate & customer service
31 years old
Dubai (00000) United Arab Emirates
Employed
Available
Experienced Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers negotiating agreements and developing satisfied repeat customers.
Supervisor
Al khaja group
Since June 2016
Full-time
Dubai
United Arab Emirates
- Maintained Guest Service Relations focused on Customer Satisfaction and Repeat Business.
- Coordinated communication and managed team execution and standards between all teams to ensure successful events and high customer satisfaction
- Trained and established client service standards.
- Coordinated with restaurant manager and performed all service as per requirement.
- Assisted all restaurant managers and organized various events to keep up the morale.
- Ensured compliance to all fire regulations and hygiene level required in the restaurant.
- Evaluated the wine list and provided consultation in pairing to all clients.
- Maintained a neat and clean restaurant area at all times.
- Provided training to junior staff members in coordination with manager.
Sales associate
Alshaya
January 2015
to April 2016
Full-time
Cairo
Egypt
- Participate in stock management and control
- Assist shoppers locate the products and goods they desire
- Perform cash processing and card payments
- Stock shelves with goods
- Answer queries from shopper
- Guide and give advice to customers on product selection
- Deal with customer refunds
- Keep the store clean and tidy; this includes mopping and hovering
- Work within established guidelines with brands
- Attach price tags to merchandise
- Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc.
Sales associate
Azadea
October 2013
to December 2015
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Communication.
- Communicate Brand.
- Customer Assistance.
- Customer Relations.
- Customer Service.
- Dealing With Difficult People
- Greeting Customers.
- Verbal Communication.
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Arabic
Expert
-
english (fluent)
Expert
-
Russian
Good
-
Advanced
