Ahmed Allazim
Lifestyle Manager
45 years old
Driving License
Dubai United Arab Emirates
Professional Status
Employed
Available
About Me
Highly talented and skilled Customer Service and Lifestyle manager Professional with over 13 years of progressive experience serving in different Hotels & lifestyle Management companies in the Middle East.
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
- Luxury industry Sales
• Travel arrangements
• Negotiation providers contracts
• Problem solver
• Budgeting
• Networking
•Exceptional customer service standards
Lifestyle Manager
Quintessentially
Since September 2016
Dubai
United Arab Emirates
- 1- Manage the portfolio of UHNWI (ultra high net worth individuals)and maximize sales and revenue by providing and offering engagement plans and proactive approach using various sales techniques.
2- Taking requests from the member and responding to them within two hours or less. Requests would include anything from travel, diary management, booking restaurants, nightclubs, sending flowers, arranging cruises – anything that is within reason and legal.
3- Developing and maintaining strong relationships with all our VIP members by fulfilling all their requests to the highest level.
4-Seeking opportunities to enhance relationships with members through targeted travel and lifestyle recommendations, anticipating their requirements.
5- Reaching the targets by proactively contacting VIP members within the portfolio to ensure engagement.
6- Learn the background of assigned VIPs and all the Global and local benefits that the company can offer to them.
Up selling
As lifestyle mManager, I’m responsible to up sell to the members. This will include encouraging them to use our preferred suppliers and sister businesses with some corporates.
Manage their renewal membership for the following year.
Meetings:
Attend familiarization trips that are on offer to learn more about our suppliers and sister businesses.
Attend weekly meetings regarding stats and renewals.
Contacting new suppliers and potential providers worldwide.
Escalations:
Dealing with difficult members and complaints to the best of my ability before escalating to my line manager when required.
Company Description
An award-winning global private members' club providing world wide Lifestyle & concierge services, from London, New York, Hong Kong, Dubai and other destinations ...
Whether it's for business or pleasure, our Private Membership and Corporate Services are designed so that everything is catered to our Members' preferred level of assistance and tailored to their personal requirements.
From last-minute restaurant reservations and bespoke travel itineraries, opera and theatre tickets, to international property searches and accessing private schools and tutoring - we are the preferred service chosen by those who are keen to enjoy the very best life has to offer.
Wherever our Members are in the world, our global concierge team of 1,500 Lifestyle Managers in over 60 offices, speaking more than 35 languages, is there to provide them with the ultimate insider, specialist knowledge they need to bridge the gap between global and local.
Every office has a strict limit of 5,000 Members so we can ensure dedicated, impeccable service to each one.
Whether it's for business or pleasure, our Private Membership and Corporate Services are designed so that everything is catered to our Members' preferred level of assistance and tailored to their personal requirements.
From last-minute restaurant reservations and bespoke travel itineraries, opera and theatre tickets, to international property searches and accessing private schools and tutoring - we are the preferred service chosen by those who are keen to enjoy the very best life has to offer.
Wherever our Members are in the world, our global concierge team of 1,500 Lifestyle Managers in over 60 offices, speaking more than 35 languages, is there to provide them with the ultimate insider, specialist knowledge they need to bridge the gap between global and local.
Every office has a strict limit of 5,000 Members so we can ensure dedicated, impeccable service to each one.
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