Ahmed Allazim
Lifestyle Manager
45 years old
Driving License
Dubai United Arab Emirates
Professional Status
Employed
Available
About Me
Highly talented and skilled Customer Service and Lifestyle manager Professional with over 13 years of progressive experience serving in different Hotels & lifestyle Management companies in the Middle East.
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
- Luxury industry Sales
• Travel arrangements
• Negotiation providers contracts
• Problem solver
• Budgeting
• Networking
•Exceptional customer service standards
Head of Concierge
Hilton Doha
October 2011
to July 2013
Full-time
Doha
Qatar
- The main focus of responsibility is in managing and supervising daily operation of multi Cultural Concierge Team
- Ensure that all guests’ needs and request are done accordingly with the Hotel Standards and the Guest Preference.
- Delivering personnel attention to VIP Guest in the Hotel.
- Responsible for handling guest complaints and ensure that recovery is acted upon with quick response towards the issue.
- Supervising and making roster of daily operation of multi Cultured Concierge, GRO & Bell Desk (Guest Services) Team
- Responsible for Valet Parking Drivers.
- Responsible for handling guest complaints.
- Conduct training and development course for newly hired and old staff to enhance professionalism.
- Responsible for month end reports for the Concierge team.
- Maintaining SOP auditing and standards
- Providing efficient customer service and exercised diplomacy, resourcefulness and tact.
- Successfully increased guest satisfaction level by remaining easily accessible and attentive to guest.
- Coordinated restaurant reservation, flight booking and confirmation, golf booking and arranging transportation.
- Coordinate with all the other departments to provide efficient and fast service to guest.
- All the month end and financial report of Concierge and Transportation.
- Responsible for Guest transportation and Handling all Hotel cars & Hotel Drivers.
Company Description
The Hilton Doha hotel is located in the commercial hub of Qatar's exciting capital city. Facing the Arabian Gulf, our hotel is just 30 minutes from Doha International Airport. Enjoy our proximity to extensive shopping and prominent landmarks along the glittering Corniche.
Near to shopping malls
6 dining venues
Direct access to a private beach
Outdoor swimming pool and eforea spa at Hilton
Conference wing with 7 meeting rooms and facilities for up to 750 Guests
309 sea view rooms and suites
Near to shopping malls
6 dining venues
Direct access to a private beach
Outdoor swimming pool and eforea spa at Hilton
Conference wing with 7 meeting rooms and facilities for up to 750 Guests
309 sea view rooms and suites
