Ahmed Allazim
Lifestyle Manager
45 years old
Driving License
Dubai United Arab Emirates
Professional Status
Employed
Available
About Me
Highly talented and skilled Customer Service and Lifestyle manager Professional with over 13 years of progressive experience serving in different Hotels & lifestyle Management companies in the Middle East.
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
I am a highly motivated, creative and resilient individual who consistently demonstrates very high professional standards whilst working under pressure. I am tenacious and a capable problem solver, with exceptional organizational skills and high levels of energy.
My strong interpersonal skills enable me to converse effectively with clientele from diverse backgrounds. I am effective working as part of a team or in a standalone role and have fantastic multi-tasking skills and trilingual capabilities. I take great pride in the quality of work delivered and attention to detail, proactively anticipating and executing the needs of my UHNW members.
Past experience includes lifestyle Manager, Guest relations, Concierge manager, Private office manager, relashionship manager.
Successfully managed the relationship with a portfolio of UHNWI members by handling all their Travel, Card & Lifestyle aspects of the elite service.
Key Skills;
• Lifestyle management
• Concierge expertise
• Diary management
• Events management & planning
• Relationship management
• Customer service
• Team Management
- Luxury industry Sales
• Travel arrangements
• Negotiation providers contracts
• Problem solver
• Budgeting
• Networking
•Exceptional customer service standards
Lifestyle Manager
Quintessentially
Since September 2016
Dubai
United Arab Emirates
- 1- Manage the portfolio of UHNWI (ultra high net worth individuals)and maximize sales and revenue by providing and offering engagement plans and proactive approach using various sales techniques.
2- Taking requests from the member and responding to them within two hours or less. Requests would include anything from travel, diary management, booking restaurants, nightclubs, sending flowers, arranging cruises – anything that is within reason and legal.
3- Developing and maintaining strong relationships with all our VIP members by fulfilling all their requests to the highest level.
4-Seeking opportunities to enhance relationships with members through targeted travel and lifestyle recommendations, anticipating their requirements.
5- Reaching the targets by proactively contacting VIP members within the portfolio to ensure engagement.
6- Learn the background of assigned VIPs and all the Global and local benefits that the company can offer to them.
Up selling
As lifestyle mManager, I’m responsible to up sell to the members. This will include encouraging them to use our preferred suppliers and sister businesses with some corporates.
Manage their renewal membership for the following year.
Meetings:
Attend familiarization trips that are on offer to learn more about our suppliers and sister businesses.
Attend weekly meetings regarding stats and renewals.
Contacting new suppliers and potential providers worldwide.
Escalations:
Dealing with difficult members and complaints to the best of my ability before escalating to my line manager when required.
Manager of Aspire lifestyle operations
Aspire Lifestyles
August 2013
to March 2016
- Directly lead, coordinate and drive the bespoke fulfilment of requests and services to highest level of quality. Drive performance with a mind-set of creating the best possible experience to all Aspire clients. Enable the delivery of white glove service to affluent and high net worth segments across the globe.
- Responsible for day to day management of people, cases and systems to ensure KPI’s and service levels are met.
- Ability to operate in fast paced environment and being resourceful to meet the ever changing needs and demands of customers.
- Collaborate and coordinate between management and peers worldwide as well as functional heads such as Sales, HR, IT and partnership.
- Assist Sales & business development team with new proposals and translate them to SOP’s.
Head of Concierge
Hilton Doha
October 2011
to July 2013
Full-time
Doha
Qatar
- The main focus of responsibility is in managing and supervising daily operation of multi Cultural Concierge Team
- Ensure that all guests’ needs and request are done accordingly with the Hotel Standards and the Guest Preference.
- Delivering personnel attention to VIP Guest in the Hotel.
- Responsible for handling guest complaints and ensure that recovery is acted upon with quick response towards the issue.
- Supervising and making roster of daily operation of multi Cultured Concierge, GRO & Bell Desk (Guest Services) Team
- Responsible for Valet Parking Drivers.
- Responsible for handling guest complaints.
- Conduct training and development course for newly hired and old staff to enhance professionalism.
- Responsible for month end reports for the Concierge team.
- Maintaining SOP auditing and standards
- Providing efficient customer service and exercised diplomacy, resourcefulness and tact.
- Successfully increased guest satisfaction level by remaining easily accessible and attentive to guest.
- Coordinated restaurant reservation, flight booking and confirmation, golf booking and arranging transportation.
- Coordinate with all the other departments to provide efficient and fast service to guest.
- All the month end and financial report of Concierge and Transportation.
- Responsible for Guest transportation and Handling all Hotel cars & Hotel Drivers.
Chief Concierge
Hilton Kuwait & Resorts
December 2008
to September 2011
Kuwait
Kuwait
- Ensure that all guests’ needs and request are done accordingly with the Hotel Standards and the Guest Preference.
- Delivering personnel attention to VIP Guest in the Hotel.
- Responsible for handling guest complaints and ensure that recovery is acted upon with quick response towards the issue.
- Supervising and making roster of daily operation of multi Cultured Concierge, GRO & Bell Desk (Guest Services) Team
- Responsible for Valet Parking Drivers.
- Responsible for handling guest complaints.
- Conduct training and development course for newly hired and old staff to enhance professionalism.
- Responsible for month end reports for the Concierge team.
- Maintaining SOP auditing and standards
- Providing efficient customer service and exercised diplomacy, resourcefulness and tact.
- Successfully increased guest satisfaction level by remaining easily accessible and attentive to guest.
- Coordinated restaurant reservation, flight booking and confirmation, golf booking and arranging transportation.
- Coordinate with all the other departments to provide efficient and fast service to guest.
- All the month end and financial report of Concierge and Transportation.
- Responsible for Guest transportation and Handling all Hotel cars & Hotel Drivers.
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Baccalaureat Of Economics
1993
to 1999
