1- Have patience. 2- Capable in handling problem and troubles. 3- Able to learn any operation quickly. 4- Able to develop good relationships with people. 5- Co- operates with others and enjoys working
6- Self confidence 7- Working in any environment 8- Having independent personality
diagnose and troubleshoot software and hardware problems and help our customers install applications and programs and esponsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users
