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TASLEEM AHMAD

MY JOURNEY IN THE HOSPITALITY INDUSTRY

Hotel Room Reservation
Hotel Business Management
Hotel Sales & Marketing
Hotel Room Division
Hotel Financial and Account Management
Home Experiences Education Skills Interests
Download my PDF resume
TASLEEM AHMAD
33 years old
Delhi (110025) India
Contact me
Professional Status
Employed
Available
About Me
My journey in the hospitality industry has been rich with more than a decade of experience in room selling.
I confidently claim an effective past experience in hotels strategic planning, interactive, sales promotion and
team development. I believe to possess the right skill sets to pave the way for success in any organization in an
innovative, enthusiastic manner bringing the importance of team work to achieve both professional and personal
goals.
I am the part of hotel industry since 2009 with a zeal knowledge of reservation department of a hotel and resort. I
have worked in Airport hotel, business hotel, heritage hotel and luxury resorts.
Skills Summary :
• Revenue Management and Optimization
• Distribution and E-commerce
• Revenue Management System & PMS
• Sales & Marketing
• Asset Management
• Business Development
• Financial Data Analysis
• Strategic Planning
• Team Building and Mentoring
• Enterprising, Professional and Positive Attitude
I have worked on various platforms of Revenue Management System (One Yield/Perform/ EzRMS/ IDeaS);
CRS (Djubo, TARS, Synxis); Channel Manager (RateGain/STAAH/Maximojo/ Djubo Channel Management);
PMS (Opera/ IDS/ WINHMS/ DJUBO); On-line Reputation Management (Medallia); Hotel RFP Tools (Lanyon/
HRS eRFP); Rate Shopping Solutions (OTAinsight, Rate360, PriceGain) Business Intelligence (Hotelligence);
Competition Intelligence (STR Global) Market Overview (HVS) and Various OTA's extranets (International &
Domestic).
To secure a position as a valued member that leverages my achievements, energy, and talents for identifying
a superior job and where I could utilize my technical and managerial skills acquired towards the growth of the
organization.
I am willing to work in a professional environment with a growing organization and put in best efforts for the
technical, fiscal, organizational and overall achievement of the organization along with growth in the knowledge
and experience.
I am a fast learner with positive approach, goal-oriented work ethics, belief in teamwork with good communication
and team skills, willing to lead the organization to greater heights by leveraging the knowledge and adapting to the
benefits of industry best practices & upcoming technologies.
Resume created on DoYouBuzz
Experiences
  •  Register guests and assign rooms. Accommodates special request whenever possible.
     Thoroughly understand and adhere to proper credit, check cashing
    and cash handling policies and procedures.
     Understand room status and room status tracking.
     Knows room location, type of rooms available and room rates.
     Knows how to use and maintain front office equipment’s.
     Process guest check- outs.
     Attend department meetings.
     Liaison with housekeeping department and f&b department for guests need.
     Software access: IDS
Company Description
Away from the chaos that Bangalore can sometimes be, Clarks Exotica Resort & Spa is your haven of tranquility. Sprawled across 70 acres of lush green expanse, set against the magnificent backdrop of Nandi Hills, and close to the Bangalore International Airport, the hotel ensures easy commute after a tiring journey. Proximity to myriad historical monuments, children's parks and entertainment centers ensure you are not at a loss for things to do. Home to four multi-cuisine as well as specialty restaurants, your taste buds are in for a treat whether you are a fan of healthy main courses or decadent desserts. Ambrosia Health Café offers nutritious gluten-free dishes, whereas Illusion Bar offers the perfectly mixed drinks. From the Buvette, perched on the pool side, you can keep an eye on your children on the water slides, and Blue Alps lets you choose from a bulging buffet of multi-cuisine delicacies. Clarks Exotica Resort & Spa can be the perfect place for you to relax, especially because of the luxurious world class spa, Seventh Heaven. Expert therapists, modern amenities, and age old treatments ensure you leave revitalized. Spend the restful evenings gazing out at the airfield some distance away, with the sun disappearing on the horizon and forming the perfect backdrop for the places that glide in and away. It's part of the charm! Unlike others, we know kids can be a handful, and for ensuring that you have a restful stay like we promise, we indulge them with game rooms, water slides, tennis and basketball courts, video games, movies, a junior spa as well as kid friendly menus. We keep an eye on them, while you enjoy some "me" time. We take of your wellbeing, and apart from nutritious food, rejuvenating spa, crystal clear pool, we also offer a well equipped fitness center. No need to miss out on your daily regimen. We can also be the perfect partners for your events and banqueting needs, providing not just food and décor, but also ideas and themes to dazzle all your guests! Clarks Exotica is your gateway to rejuvenation!
Company website
https://www.clarks-exotica.com
  • Process reservations by email, telephone, fax and central reservation
    system referral.
     Process reservations from sales office and travel agents.
     Knows the type of rooms available as well as their location and
    layout.
     Knows the selling status, rates and benefits of all packages and
    plans.
     Knows about the credit policy of the hotel and how to code each
    reservation.
     Communicate with front office team members and housekeeping team
     member in order to ensure smooth operation.
     Modification and cancellation of
    reservation.
     Track future room availability.
     Configuring rates on the property management system.
     Maintain good relation with all the guest and corporate companies.
     Opening and closing of room inventory as per the scenario of the
    hotel.
     Responsible for daily administration, meeting and greeting, dealing
    with guest queries and complaints and booking rooms.
     Maintain high standards of customer services at the reception desk so that
    theCustomer’s expectations are consistently exceeded.
     Motivate and develop reception team to ensure smooth
    functioningof the department and promote team work.
     Software access : Opera
Company Description
Economy hotel for business and leisure With sector 53-54 rapid metro station next to the hotel, ibis Gurgaon Golf Course Road is just 11 minutes to Cyber City. It is the most convenient base for all travelers with T1 & T3 airport terminals 15 Kms away. This economy hotel in Gurugram is a short drive away from buzzing shopping hubs of - South Point mall, DT Mega mall, Paras Downtown and 6 mins away from M.G Road and Sikandarpur stations. With easy access to Faridabad road, it's a 15-min drive from TATA Consulting Services in Gwal Pahari. With corporate parks like The Executive Centre at One Horizon Center, American Express and Genpact in the same vicinity, it is going to be the closest hotel to Cyber City, being just 11 min away via the express metro line. It is close to Sohna Road and some of the leading-edge hospitals of the city like Alchemist Hospital, Fortis Memorial Research Institute (opposite Huda Centre Metro Station), Paras Hospital, Medanta – The Medicity, Artemis & PrimaMed Super Specialty Hospital. The hotel also welcomes you with a plethora of dining and entertainment pit-stops nearby like the DT Cinema, Cyber Hub, Kingdom Of Dreams Arts Centre, The Oyster Amusement Park, breweries & the DLF Golf & Country Club – one of the most prestigious golf clubs’ in India. Features: The hotel features state-of-the-art meeting spaces that can accommodate over 70 delegates and a well-equipped gymnasium. Be it light bites or sumptuous spreads, Spice it – our multi-cuisine restaurant offers it all where you create, we cook! In-room: The 214 well-designed rooms feature high-speed free Wi-Fi, LED TV; black out curtains, safe deposit and tea and coffee amenities along with a mini fridge – dedicated to your comfort. Our bathrooms are well-fitted with health faucets and shower cubicles
Company website
https://all.accor.com/gb/country/hotels-india-pin.shtml
  • Manage and maintain group and transient inventory controls.
     Develop, monitor and adjust sales and pricing
    strategies.
     Provide critical analysis of strategies, room statistics and demand
    factors.
     Maintain distribution channel data integrity.
     Strong time management skills and ability to prioritize work.
     Attend weekly sales and revenue meeting to maintain
    communication ofstrategies in need periods.
     Knows the selling status, rates and benefits of all packages and
    plans.
     Communicate with front office team members and
    housekeeping team members in order to ensure smooth
    operation.
     Modification and cancellations of the reservations.
     Maintain good relation with all the guest and corporate
    companies.
     Track future room availability.
     Opening and closing of room inventory as per the scenario of the
    hotel.
     Software access: Opera
Company Description
ibis New Delhi Aerocity hotel is near IGI Airport. The hotel is next to Bharti Reality Worldmark and 5 minutes’ walk to Aerocity Metro Subway Station. New Delhi International Airport Terminal 3 is at 3 Kms (6 minutes) and Delhi Domestic Airport Terminal 1 is at 5 Kms (10 minutes). Reach New Delhi Railway Station in 20 minutes with Airport Express Metro to explore Central Delhi.The hotel offers rooms with extra benefits, free Wi-Fi access, Hub bar and delicious food at Spice It restaurant. Relax at the alfresco dining area with gazebos, order a cheese Pizza from the Live Display Kitchen or shop at nearby DLF Vasant Kunj.New Delhi is well connected by air, road and railways to Agra and Rajasthan for a memorable Golden Triangle tour. Staying at ibis Delhi Airport Hotel means easy access to a dynamic, exciting city that is constantly evolving! The city’s rich heritage, cosmopolitan aura and diverse culture create a fusion that’s sure to mesmerize you. Enjoy the perfect evening at the popular Delhi Haat, Chandni Chowk or have a leisurely stroll at India Gate. Go on a shopping spree at DLF Emporio or Ambience Mall
Company website
https://all.accor.com/gb/country/hotels-india-pin.shtml
  •  Manage and maintain group and transient inventory
    controls.
     Develop, monitor and adjust sales and pricing
    strategies.
     Provide critical analysis of strategies, room statistics and demand
    factors.
     Maintain distribution channel data integrity.
     Get minute details of the city in terms of every company (small
    and big).
     Prepare cover letters.
     Liaison with every department in order to get the minute detail
    to process and circulate it accordingly.
     Strong time management skills and ability to prioritize work.
     Attend weekly sales and revenue meeting to maintain
    communication of strategies in need periods.
     Knows the selling status, rates and benefits of all packages and
    plans.
     Track future room availability.
     Software access: Opera Direct
    Service
     Total keys: 244
Company Description
The Suryaa, New Delhi with its host of facilities and services is designed to meet your business and personal needs. Our 244 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. Nearest Metro station is Sukhdev Vihar Metro station.
Company website
https://www.thesuryaa.com
  • To deal efficiently and politely with all telephone, emails, internet and in
    person enquiries.
     To ensure that all reservations are recorded following
    established procedures with full and clear information and
    that they are inputted accurately and promptly on to the
    system.
     To maximize revenue by converting enquiries, recognizing
    businessprospects and opportunities to up sell venue services.
     To liaise with clients and customers to coordinate corporate events
    whilstbuilding rapport and creating professional relationships.
     To exercise effective listening to capture relevant information
    andprovide a premium experience for the guest.
     To liaise with all departments to ensure the best services is provided
    to ourguests.
     To have an in-depth knowledge and understanding of the operation
    of the business and to provide a thorough response to guest
    enquiries.
     To undertake general administration duties.
     To attend training sessions and team meetings as required and
    to beinvolved and contribute to this.
     Knows the selling status, rates and benefits of all packages and
    plans.
     Track future room availability.
     Software access: IDS
Company Description
Tatva Hospitality, we offer ‘out of the box’ experiences that set a property apart from others and attain high volume of discerning clientele for a sustained time-period. With a team from diverse and sound backgrounds of management, hospitality, service industry and finance, we work like a well-oiled machine as turnkey consultants for resorts and boutiques.
Company website
https://www.tatvahospitality.com/
  • Manage the Reservations Department to achieve budgeted targets to include
    room, bed, catering and membership sales.
     Work with Hotel Managers to maximize room and bed sales
    and incremental revenue by monitoring revenue variance,
    identifying areas of concern and implementing an approach to
    maximize revenue
     Set targets and provide direction for the Sales Executive and Trade
    & Yield co- coordinator to proactively develop new and existing
    accounts, with a focus on key group hostels including incentives to
    ensure retention of current groups and partnerships and increased
    revenue.
     Work with Marketing Manager to develop strategic sales and
    promotion plans for bed, room, group, meeting rooms and
    membership sales
     Analyze and provide weekly, monthly and 4 month forecast
    summary updates with recommendations to improve long term
    strategies.
     Contribute in budget preparation for all accommodation, catering,
    meeting room and other income generating areas focusing on year
    on year yield growth in each area.
     Compile and utilize statistical data to set future pricing and
    selling strategies for accommodation, catering and membership
    sales.
     Prepare for and chair monthly revenue meetings with the
    customerservice team and Senior Management team.
     Maximize the use of all distribution channels to ensure book-ability
    andmarket penetration.
     Understand the competitive marketplace through analysis of trends
    anddata and build a strategic approach to manage trends.
     Complete best practice statistical analysis in order to formulate
    effectivefuture pricing and selling strategies for all hostels.
     Manage and test when required in-house reservations systems.
     Ensure Central reservations team receives the appropriate tools and
    training in order for them to deliver required standards of performance
    and the constant delivery of excellent Guest service.
     Recruit, select, and train Reservation Team Members, Trade & Yield co-ordinator and Sales
    Executive as and when required.
     Software access: IDS
Company Description
Fashionably designed with luxurious interiors, the sixty two room hotel is proof that contradictions make for a wonderful hospitality experience. This unique juxtaposition of the modern with the medieval is what makes a stay memorable
Set in a grand palace with an ornate sandstone exterior, this opulent hotel is 7 km from the abandoned village of Kuldhara and 15 km from Bara Bagh Temple.
Sophisticated rooms feature flat-screen TVs. Suites add living rooms, dining areas and/or whirlpool tubs. Upgraded suites include fountains and verandas, kitchens and/or private pools.
There's a 24-hour cafe, a fine-dining restaurant, a chic bar, and a courtyard with snacks. Other amenities include an indoor pool, a spa and a gym, plus a game room and sprawling gardens. Yoga is available, as is breakfast.
Company website
https://www.suryagarh.com
  •  Maximize the use of all distribution channels to ensure book-ability
    andmarket penetration.Understand the competitive marketplace
    through analysis of trends anddata and build a strategic approach to
    manage trends
     Complete best practice statistical analysis in order to formulate
    effectivefuture pricing and selling strategies for all hostels.
     Manage and test when required in-house reservations systems.
     Ensure Central reservations team receives the appropriate tools and
    trainingin order for them to deliver required standards of performance
    and the constant delivery of excellent Guest service.
     Recruit, select, and train Reservation Team Members, Sales Executive as and when required
     Software access: Djubo
Company Description
The Abduz, Leh which shall take forth our two decade old legacy and goodwill of ‘Spic N Span’ hospitality group. A property that drives inspiration from the richness of our culture and local hospitality, we invite travelers from across the world to immerse in luxury like the Royals in the past and indulge in sophistication at our finely crafted abode, The Abduz. Perfectly situated in between the beautiful Himalayan Range and the city’s famed local market, to stay at The Abduz is to be immediately enveloped in the finest elements of that world-renowned Ladakhi commitment to serenity, luxury and art. A fine part of ‘Spic N Span’ Hospitality Group, The Abduz boasts 42 stunningly crafted luxury rooms and suites, each of which is uniquely special. All the suites are finished in careful detail with the finest furnishings and materials to provide the utmost pleasure and comfort. Holding on to the local cultural diversity, The Abduz premiers as one of the finest luxury properties in Leh, Ladakh, retaining the art of hand-crafted woodwork across the property. ‘Simply Excellent’ is how we would introduce our in-house fine dining restaurant, Dontang that aspires to maintain the tradition of rich and diverse cuisine from memorable culinary moments of our Hospitality Group. Be it Oriental, Indian or international haute cuisine, our Indian Chefs propose to offer a perfect treat to suit every taste. The property also has a finely crafted Convention Centre, ideal for destination weddings or corporate symposiums in Leh. Holding on to our legacy and goodwill, we invite travelers to indulge in finely crafted luxury to indulge in not just enjoy a luxurious stay but to a celebration, that’s one of a kind.
Company website
https://www.theabduz.com/
Company Description
The Abduz, Leh which shall take forth our two decade old legacy and goodwill of ‘Spic N Span’ hospitality group. A property that drives inspiration from the richness of our culture and local hospitality, we invite travelers from across the world to immerse in luxury like the Royals in the past and indulge in sophistication at our finely crafted abode, The Abduz. Perfectly situated in between the beautiful Himalayan Range and the city’s famed local market, to stay at The Abduz is to be immediately enveloped in the finest elements of that world-renowned Ladakhi commitment to serenity, luxury and art. A fine part of ‘Spic N Span’ Hospitality Group, The Abduz boasts 42 stunningly crafted luxury rooms and suites, each of which is uniquely special. All the suites are finished in careful detail with the finest furnishings and materials to provide the utmost pleasure and comfort. Holding on to the local cultural diversity, The Abduz premiers as one of the finest luxury properties in Leh, Ladakh, retaining the art of hand-crafted woodwork across the property. ‘Simply Excellent’ is how we would introduce our in-house fine dining restaurant, Dontang that aspires to maintain the tradition of rich and diverse cuisine from memorable culinary moments of our Hospitality Group. Be it Oriental, Indian or international haute cuisine, our Indian Chefs propose to offer a perfect treat to suit every taste. The property also has a finely crafted Convention Centre, ideal for destination weddings or corporate symposiums in Leh. Holding on to our legacy and goodwill, we invite travelers to indulge in finely crafted luxury to indulge in not just enjoy a luxurious stay but to a celebration, that’s one of a kind.
Company website
https://www.theabduz.com/
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