TASLEEM AHMAD

About Me

My journey in the hospitality industry has been rich with more than a decade of experience in room selling.
I confidently claim an effective past experience in hotels strategic planning, interactive, sales promotion and
team development. I believe to possess the right skill sets to pave the way for success in any organization in an
innovative, enthusiastic manner bringing the importance of team work to achieve both professional and personal
goals.
I am the part of hotel industry since 2009 with a zeal knowledge of reservation department of a hotel and resort. I
have worked in Airport hotel, business hotel, heritage hotel and luxury resorts.
Skills Summary :
• Revenue Management and Optimization
• Distribution and E-commerce
• Revenue Management System & PMS
• Sales & Marketing
• Asset Management
• Business Development
• Financial Data Analysis
• Strategic Planning
• Team Building and Mentoring
• Enterprising, Professional and Positive Attitude
I have worked on various platforms of Revenue Management System (One Yield/Perform/ EzRMS/ IDeaS);
CRS (Djubo, TARS, Synxis); Channel Manager (RateGain/STAAH/Maximojo/ Djubo Channel Management);
PMS (Opera/ IDS/ WINHMS/ DJUBO); On-line Reputation Management (Medallia); Hotel RFP Tools (Lanyon/
HRS eRFP); Rate Shopping Solutions (OTAinsight, Rate360, PriceGain) Business Intelligence (Hotelligence);
Competition Intelligence (STR Global) Market Overview (HVS) and Various OTA's extranets (International &
Domestic).
To secure a position as a valued member that leverages my achievements, energy, and talents for identifying
a superior job and where I could utilize my technical and managerial skills acquired towards the growth of the
organization.
I am willing to work in a professional environment with a growing organization and put in best efforts for the
technical, fiscal, organizational and overall achievement of the organization along with growth in the knowledge
and experience.
I am a fast learner with positive approach, goal-oriented work ethics, belief in teamwork with good communication
and team skills, willing to lead the organization to greater heights by leveraging the knowledge and adapting to the
benefits of industry best practices & upcoming technologies.

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Experiences

Operational Trainee

Clarks Exotica Bengaluru, India

January 2010 to January 2011

Apprenticeship

Bangalore

India

 Register guests and assign rooms. Accommodates special request whenever possible.
 Thoroughly understand and adhere to proper credit, check cashing
and cash handling policies and procedures.
 Understand room status and room status tracking.
 Knows room location, type of rooms available and room rates.
 Knows how to use and maintain front office equipment’s.
 Process guest check- outs.
 Attend department meetings.
 Liaison with housekeeping department and f&b department for guests need.
 Software access: IDS

Learn more

Process reservations by email, telephone, fax and central reservation
system referral.
 Process reservations from sales office and travel agents.
 Knows the type of rooms available as well as their location and
layout.
 Knows the selling status, rates and benefits of all packages and
plans.
 Knows about the credit policy of the hotel and how to code each
reservation.
 Communicate with front office team members and housekeeping team
 member in order to ensure smooth operation.
 Modification and cancellation of
reservation.
 Track future room availability.
 Configuring rates on the property management system.
 Maintain good relation with all the guest and corporate companies.
 Opening and closing of room inventory as per the scenario of the
hotel.
 Responsible for daily administration, meeting and greeting, dealing
with guest queries and complaints and booking rooms.
 Maintain high standards of customer services at the reception desk so that
theCustomer’s expectations are consistently exceeded.
 Motivate and develop reception team to ensure smooth
functioningof the department and promote team work.
 Software access : Opera

Learn more

Manage and maintain group and transient inventory controls.
 Develop, monitor and adjust sales and pricing
strategies.
 Provide critical analysis of strategies, room statistics and demand
factors.
 Maintain distribution channel data integrity.
 Strong time management skills and ability to prioritize work.
 Attend weekly sales and revenue meeting to maintain
communication ofstrategies in need periods.
 Knows the selling status, rates and benefits of all packages and
plans.
 Communicate with front office team members and
housekeeping team members in order to ensure smooth
operation.
 Modification and cancellations of the reservations.
 Maintain good relation with all the guest and corporate
companies.
 Track future room availability.
 Opening and closing of room inventory as per the scenario of the
hotel.
 Software access: Opera

Learn more

 Manage and maintain group and transient inventory
controls.
 Develop, monitor and adjust sales and pricing
strategies.
 Provide critical analysis of strategies, room statistics and demand
factors.
 Maintain distribution channel data integrity.
 Get minute details of the city in terms of every company (small
and big).
 Prepare cover letters.
 Liaison with every department in order to get the minute detail
to process and circulate it accordingly.
 Strong time management skills and ability to prioritize work.
 Attend weekly sales and revenue meeting to maintain
communication of strategies in need periods.
 Knows the selling status, rates and benefits of all packages and
plans.
 Track future room availability.
 Software access: Opera Direct
Service
 Total keys: 244

Learn more

Reservation and Revenue Executive

TATVA HOSPITALITY PRIVATE LIMITED

October 2018 to September 2019

Full-time

Bangalore

India

To deal efficiently and politely with all telephone, emails, internet and in
person enquiries.
 To ensure that all reservations are recorded following
established procedures with full and clear information and
that they are inputted accurately and promptly on to the
system.
 To maximize revenue by converting enquiries, recognizing
businessprospects and opportunities to up sell venue services.
 To liaise with clients and customers to coordinate corporate events
whilstbuilding rapport and creating professional relationships.
 To exercise effective listening to capture relevant information
andprovide a premium experience for the guest.
 To liaise with all departments to ensure the best services is provided
to ourguests.
 To have an in-depth knowledge and understanding of the operation
of the business and to provide a thorough response to guest
enquiries.
 To undertake general administration duties.
 To attend training sessions and team meetings as required and
to beinvolved and contribute to this.
 Knows the selling status, rates and benefits of all packages and
plans.
 Track future room availability.
 Software access: IDS

Learn more

Manage the Reservations Department to achieve budgeted targets to include
room, bed, catering and membership sales.
 Work with Hotel Managers to maximize room and bed sales
and incremental revenue by monitoring revenue variance,
identifying areas of concern and implementing an approach to
maximize revenue
 Set targets and provide direction for the Sales Executive and Trade
& Yield co- coordinator to proactively develop new and existing
accounts, with a focus on key group hostels including incentives to
ensure retention of current groups and partnerships and increased
revenue.
 Work with Marketing Manager to develop strategic sales and
promotion plans for bed, room, group, meeting rooms and
membership sales
 Analyze and provide weekly, monthly and 4 month forecast
summary updates with recommendations to improve long term
strategies.
 Contribute in budget preparation for all accommodation, catering,
meeting room and other income generating areas focusing on year
on year yield growth in each area.
 Compile and utilize statistical data to set future pricing and
selling strategies for accommodation, catering and membership
sales.
 Prepare for and chair monthly revenue meetings with the
customerservice team and Senior Management team.
 Maximize the use of all distribution channels to ensure book-ability
andmarket penetration.
 Understand the competitive marketplace through analysis of trends
anddata and build a strategic approach to manage trends.
 Complete best practice statistical analysis in order to formulate
effectivefuture pricing and selling strategies for all hostels.
 Manage and test when required in-house reservations systems.
 Ensure Central reservations team receives the appropriate tools and
training in order for them to deliver required standards of performance
and the constant delivery of excellent Guest service.
 Recruit, select, and train Reservation Team Members, Trade & Yield co-ordinator and Sales
Executive as and when required.
 Software access: IDS

Learn more

 Maximize the use of all distribution channels to ensure book-ability
andmarket penetration.Understand the competitive marketplace
through analysis of trends anddata and build a strategic approach to
manage trends
 Complete best practice statistical analysis in order to formulate
effectivefuture pricing and selling strategies for all hostels.
 Manage and test when required in-house reservations systems.
 Ensure Central reservations team receives the appropriate tools and
trainingin order for them to deliver required standards of performance
and the constant delivery of excellent Guest service.
 Recruit, select, and train Reservation Team Members, Sales Executive as and when required
 Software access: Djubo

Learn more

Education

Entrepreneurship and New Venture Creation
Accounting for Managers
Applications of Disruptive Technologies in Business
Managerial Economics
Marketing Management
Organizational Behavior
Statistics for Management
Professional & Business Communication [Business Communication]
Foreign Business Language
Open Elective Courses
Outdoor Activity Based Courses
Minor Project
Front Office Management
Restaurant Skills
Business Research Methods
Financial Management
Human Resource Management
Operations Management
Applied Interior Management in Hospitality [Specialisation Elective Courses]
Customer Relationship Management in Hospitality [Specialisation Elective Courses]
Entrepreneurship development in Food Industry [Specialisation Elective Courses]
Facility Planning Design and Management
Hotel Sales
Managing Room Revenue for Hospitality Industry
Segments in Service Industry Management
Management in Action - Social Economic and Ethical Issues

Skills

Email marketing

Advanced
Distribution and E-commerce

Expert
Revenue Management System & PMS

Advanced
Sales & Marketing

Advanced
Asset Management

Expert
• Business Development

Advanced
Financial Data Analysis

Advanced
Strategic Planning

Expert
Team Building and Mentoring

Expert
Enterprising, Professional and Positive Attitude

Expert

OTA Management

Expert
Rate Parity

Expert
Dynamic Rate Policy

Expert
Project Consulting

Advanced
Request For Purposal

Advanced
Sundary Debtor

Expert
Sundry Creditor

Expert
Vendor managment

Expert
Vendor Payment

Expert

Front Office
Housekeeping
Food & Beverage
Food & Beverage Production
Concierge & Travel Desk

Languages

Hindi

Expert

Native language
English

Advanced

B1

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MY JOURNEY IN THE HOSPITALITY INDUSTRY

Industrial Trainee

Operational Trainee

Reservation Associate

Team Leader Reservation

Team Leader Reservation

Reservation and Revenue Executive

Reservation Executive

Assistant Manager Revenue and Reservation

Manager Revenue and Reservation

MBA- Hospitality Management

Amity University Noida, India

Bsc. HMCTT

Institute of Professional Studies and Research

Revenue Management and Optimization

Revenue Management and Account management

Operation Managment

Travel